We have stayed at this hotel 5 times in recent years, so have seen the renovations and the improvements these have made. It is a beautiful, quant hotel which opened in Dec 1925. The hotel is well apointed, terrific setting overlooking the bay and marina. The foyer, reception and terrace are now finished and look excellent, we had room overlooking the bay and it was lovely to wake up to this view everymorning.
However this time we were very let down by the standard of the room iteslef, the room was a good size and well appointed, however the bathroom was very poor, the shower was over the bath which I do not personally like, but this is a beautiful old building so changing this could be an issue, however the black mildew under the soap dish is not pleasant I refused to use the bath or shower at all the 4 nights we stayed here, prefering to use the showers in the ladies locker rooms at the golf club.
Breakfast on our first day, was mediocre and spoilt by the fact I had to send my cereal back twice as the bowl was dirty, an apology would have been nice from the waitress,rather that just an 'oh'! I felt as though I was troubling her for asking for a clean one.
Also - come on Rennaisance time to join the 21st Century - internet is almost as a basic a requirement today as electricity, why can you not hide it in the bill. This hotel is part of the Marriott group and it never fails to frustrate me, how internet and valet parking is charged - some hotels and resorts it is free (although nothing in life is free we know it is built into the nightly rate it is better than it being added seperately) $14.95 per night plus tax for a poor wifi connection is not ideal.
My husband rarely says anything, however this time he noted it was sometimes difficult to tell if the room had been serviced as it was done to such a poor standard, dirty cups left out and toothbrush glass not replaced if dirty.
This is coming across very negative, however I strongly feel this hotel is letting itself down, a beautiful building, great atmosphere, very poor bathrooms, paper cups for coffee (yuck) and plastic cups for drinks (double yuck).
I have to add a post note here regarding the golf course, it is a beautiful little course the staff up there can not do enough to help and the lounge/club house area for lunch, snacks or dinner cannot be faulted, the main hotel could learn a lot from the staff there, very friendly, and nothing was too much trouble.
My final word has to be the reception staff who on arrival and during my stay on the whole were friendly and helpful however it has to be said the I managed to meet the most misserable member of hotel staff I have ever come across, when I checked out I had been overcharged for my internet, I spoke to a guy at reception and really wish I had taken his name - someone needs to remind him a smile if free as is a thank you.
I doubt we will return.
Room Tip: Try and get a bayview room, the view is stunning
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.