Visiting for Spring Training vacation. Used Hilton honors points for a mini suite. Nice room (lots of space) but did not have a balcony. After our first day here, we asked if there were any mini suites available with a balcony. Wanda at the front desk said one would be available that afternoon. I told her we would be gone all day at the game and then out to dinner so we wouldn't be back until late that evening. She said just pack your bags, leave them in the room and she would make sure everything got transferred to our new room while we were gone. Came back late that night and everything was transferred to our new room. Even everything we had in the fridge! (Which was a lot, mostly alcohol). :-) I thanked Wanda the next day and that's when she told me she personally went to our room to make sure everything had been moved over. Now THAT's customer service. I'm sure not such a big deal by hotel standards, but a very big deal by customer standards. And i travel alot so I am a bit of a hotel snob. Thank you Wanda for taking care of us. It's appreciated more than you know.
- Official Description (provided by the hotel):
- Located in the Carillon Nature Reserve, the Hilton St. Petersburg Carillon Park offers guests comfortable accommodations for your business or leisure stay. Unwind in our heated outdoor infinity pool or state-of-the-art fitness center. Our over 20,000 square feet of flexible meeting space is ideal for your next business meeting, wedding, or corporate event. ... more less
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- Also Known As:
- Hilton Saint Petersburg Carillon Park Hotel St. Petersburg
- Hilton St Petersburg
- Hilton Hotel St Petersburg
- Saint Petersburg Hilton