We bought two tickets for the Treasure Island Casino Cruz for $10. We boarded the boat, they took us out into the harbour, approximately a half hour later they announced that they had mechanical issues and would return to port, They announced that they would issue refunds at the port. No one approached us so therefore we approached the staff members at the ticket booth and they informed that there were no refunds and the manager could not be found. We returned the next day and we were informed again that there were no refunds and we could not talk to the manager. Fortunately, it was only a loss of $20 but I felt sorry for the bus load of seniors that were leaving the area early next morning that lost their money. I am following up with the company and have not heard a reponse yet - based upon the level of service I am not expecting anything.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.