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“This hotel is just fine” 4 of 5 stars
Review of Hilton Garden Inn St. Augustine Beach

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Hilton Garden Inn St. Augustine Beach
3.0 of 5 Hotel   |   401 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080   |  
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Certificate of Excellence 2014
Knoxville, Tennessee
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
75 helpful votes 75 helpful votes
“This hotel is just fine”
4 of 5 stars Reviewed June 24, 2005

I don't understand previous reviews at all. I am an extremely picky traveler. We stayed at this hotel June 20, 2005 and found it to be fresh, clean and friendly. Arrived late in the evening with no reservations, and were in our room within minutes. The rooms were soundproof, the beds very comfortable. Had real glasses, which is a plus for me - I don't like those cheap plastic cups. Rate was fair.

  • Stayed June 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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421 reviews from our community

Traveler rating
    166
    135
    80
    25
    15
See reviews for
143
157
18
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
weston, fl.
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 21, 2005

My husband, daughter, and I stayed with the Hilton Garden Inn in St. Augustine Beach, Fl. in June 2005. Upon arrival we discovered the door to our room was wide open. The bathroom had hair all over the floor. Folded towels appeared to have been used with either blood or make up stains on them, and there was pubic hair and plasic wrappers on the sheets of one of the beds. The situation was brought to managements attention. Mangement appologized, told me they were under staffed, but do not have a 100% satisfaction guarantee. However, they did assure me they would make sure the room was spic and span clean. The room was cleaned after that, but hair still remained in the sheets. When the staff was notified, I was told they do not change the sheets every day. The experience was horrible.

Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daytona Beach, FL
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 12, 2005

The hotel decor and grounds were beautiful. The staff were courteous and friendly. I will definitely be returning to this hotel on my next trip to St. Augustine.

  • Stayed May 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed June 3, 2005

Stay as far as you can from this property. Staff from hotel management down is extremely customer unfriendly, botched reservations.

Worst experience ever at any hotel worldwide and abysmal treatment as Hilton Diamond member ( top tier)
Arrival one hour before checkin spoke to (not greeted) by unfriendly front desk and told room not ready. ok
They couldnt find reservations for one of two rooms booked even though made on one booking. After being told it was found we returned some time later to check in.
New CSR same problem, unable to find two room reservations, extermely poor and condisecending attitude when i protested ans asked for a manager she said 'I cant be bothered with that"
As tried to call the Hilton hot-line ", she called the police to have us removed from the property.

Sent an e_mail to Hilton honors vice president also with an apology gave me points enough for a 4 night stay in Hilton hotel.
Also got another letter of apology from HGI Managing group saying they have taken steps rectify the matter.

To make matters worse the incompetent staff at the hotel charged my Amex twice for the room.

Despite all the above I have hear absolutely nothing from the actaul hotel management.

Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 2, 2005

What a beautiful property with an excellent staff! Highly Recommend this property to anyone visiting St. Augustine Beach.

  • Stayed May 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
136 reviews 136 reviews
84 hotel reviews
Reviews in 92 cities Reviews in 92 cities
236 helpful votes 236 helpful votes
3 of 5 stars Reviewed March 29, 2005

When our travel plans changed, we were left without a reservation in the area. Everything was full. Following TripAdvisor advice we booked here and were not disappointed.

Our room was huge and clean, the staff was friendly, the beach is a short walk away, and we took the advice to have breakfast at the Sea Oats Cafe, which was a good tip.

St. Augustine has become very crowded, and it was nice to be staying on the A1A. We visited Washington Oaks state park which is a short drive away.

  • Stayed March 2005
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach
Senior Contributor
49 reviews 49 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed September 23, 2004

My wife and I stayed here last night. Our room seemed to have been refurbished fairly recently...clean, smelled almost new, spacious, quiet. Would have given it an excellent rating for the money but for the fact that our keys didn't work on several occasions requiring a trip downstairs to the front desk to have them remagnetized. It became very annoying. In addition, although they advertise free high-speed internet, don't forget to bring you own enthernet connector because unlike other hotels providing free internet, they don't supply the cord. They sell it.

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Augustine Beach

Address: 401 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
Phone Number:
Location: United States > Florida > Saint Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Augustine Beach
#5 Romantic Hotel in Saint Augustine Beach
#5 Family Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn St. Augustine Beach 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
Hilton Saint Augustine Beach
Saint Augustine Beach Hilton

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