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“very friendly service and good location but showing its age” 3 of 5 stars
Review of Hilton Garden Inn St. Augustine Beach

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Hilton Garden Inn St. Augustine Beach
3.0 of 5 Hotel   |   401 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080   |  
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mims florida
Top Contributor
471 reviews 471 reviews
69 hotel reviews
Reviews in 183 cities Reviews in 183 cities
459 helpful votes 459 helpful votes
“very friendly service and good location but showing its age”
3 of 5 stars Reviewed January 1, 2014

We stay in HGInns a lot, and this is an old one. The pool is outside which is not useful in the winter, we enjoy using the hot tubs but not when the weather is freezing. The breakfast area is small but service was good. The rooms are ok but the carpets may need updating. And they have to use a neighbouring restaurant for dinner unlike many HGInns which have their own dinner service. There was an issue with the room service but it was well dealt with, and we did find the staff all very friendly and welcoming. The food was good. We came for New Year Eve fireworks and the location for that was excellent. We would come again but I do not give 5 stars except for superlative places e g Conrad Hong Kong.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, January 9, 2014
Good Afternoon gwgMimsFlorida,

I would like to take this opportunity to thank you for completing a review regarding your stay at our Hilton Garden Inn St. Augustine Beach. Our new General Manager is very vigilant to ensure comfort, friendliness and satisfaction for all of our guests. I'm so sorry that we were unable to meet expectations and based upon your review I am actively participating with our team members to provide “WOW” service so our guests experience this at our hotel. Please stay with us again soon so that we may demonstrate our commitment to your comfort and ultimate guest satisfaction. If there is ever anything I can do for you, please do not hesitate to contact me.

Best Regards,
Sandra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
jacksonville, fl
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2014

Wow our stay at the Hilton Garden December 26-28 was extraordinaire. Our family of five shared family suite 229- lots of room. Amanda the front desk clerk was personable and accommodating. She even shared about the Holly Jolly tour which was a delight for us. The waiter at the restaurant was very accommodating(he took food orders, cleaned tables and made sure all of our needs were tended to). Another asset was the breakfast buffet -very economical for the amount and selection of food.
We will definitely would stay there again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, January 9, 2014
Good Day Seasoned Nurse,

I would like to take this opportunity to thank you for completing a review regarding your recent stay at our Hilton Garden Inn St. Augustine Beach. We are happy our hotel and team members met all your needs during your stay! We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. Our team members and guests are very excited to see the new changes in our lobby area, which will be a great benefit for everyone. The Family Suite is also amazing as well as comfortable. Thank you for the kind words about our amazing team members and beautiful hotel, as we are proud of both.

We are looking forward to welcoming you back soon.

Best Regards,
Sandra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2014

very clean, good value and excellent breakfast options. Right across the beach, and close to downtown via several different roads. The staff is helpful and the breakfast has a cook to order option that is much better than most restaurants

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax Station, United States
1 review
5 of 5 stars Reviewed December 31, 2013

We were there to visit our son. On arival, we were greeted by two beautiful and very polite staff persons; they were extremly polite and accomodating. During our entire say, the staff was superb. Internet connection was excellent, and the room was a huge room and very clean. Everything worked in the room. We would highly recommend this hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrenton, Virginia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 30, 2013

I do not want to underrate but since I am a Hilton's Honor member I see lots of Garden and Hampton Inns. This Garden Inn was VERY clean, nice rooms and very nice staff. I do wish Hilton would give up the goal of making the Garden Inns higher scale than the Hampton and just offer free breakfast! I would stay again.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed December 30, 2013

The Hotel is located in St Agustin Beach, the place is quiet and has some restaurants close. For families is a good place. It has a restaurant. the beds are comfortables and you can add an extrabed if you want. The hotel is clean and the service is good.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Augustine, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 15, 2013

Took the family to St Augustine to see the Castille & Lighthouse. This HGI is across the street from the beach, and an easy 4-5 minute drive to the lighthouse, castile, and historic downtown. Great room, (family suite) and the staff couldn't have been better. Courteous, attentive and helpful and pleasant. Had a very nice stay.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, December 26, 2013
Good Day Emily C,

I would like to take this opportunity to thank you for completing a review regarding your recent stay at our Hilton Garden Inn St. Augustine Beach. We are happy our hotel and team members met all your needs during your stay! We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. Our team members and guests are very excited to see the new changes in our lobby area, which will be a great benefit for everyone. Thank you for the kind words about our amazing team members and beautiful hotel, as we are proud of both. We are looking forward to welcoming you back soon.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Augustine Beach

Address: 401 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
Phone Number:
Location: United States > Florida > Saint Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Augustine Beach
#5 Romantic Hotel in Saint Augustine Beach
#5 Family Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn St. Augustine Beach 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
Hilton Saint Augustine Beach
Saint Augustine Beach Hilton

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