I was disappointed that we were put in a room with a huge jacuzzi tub---which for 2 parents & 3 teenage boys was not appropriate....and the beds were 2 double beds instead of 2 queens that I 'require'. I switched to HiltonHonors for the reason that Hampton and Hilton have always made sure I have queen beds... this was not the case this time. I realize we were there during a very high season, but I made reservations early enough in the year that I should have had a more accommodating room. The fitness room was under construction---but that happens. :) The only other issue we had was that the 'breakfast' is WAY overpriced---even the boys thought so and did not go back on our 2nd day. It was not handled smoothly--alot of confusion as to what to do... Handled by a single person (woman) she was so over her head that she was pretty curt with people, including my 3 boys who couldnt figure out easily what the protocol was and wasnt...and they are not stupid or new travelers. Frankly, it looked like a complimentary breakfast bar that you decided to charge for because of the high volume of customers. I am disappointed in Hilton for this trip, but will give you another chance. I do want to say that your front desk staff, particularly the blond girl from Michigan, and your housekeeping staff, particularly the young man with a British/Australian accent, were some of the best I have come across!! Thank you.
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- Also Known As:
- Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
- Hilton Saint Augustine Beach
- Saint Augustine Beach Hilton