Right when me and my boyfriend got to the hotel every person in the lobby was complaining about something. When we finally got to the front of the line they didn't even have our reservation in the computer. Nor did they have the reservation of the lady in front of us in line. She asked me what kind of hotel I got and I showed her 2nd floor oceanview (which is a little more eexpensive). When she gave us our room it was the 1st floor parking lot view. We went back to the front lobby and asked to get the right room, when we finally got to the right room I noticed a lot of things were very dirty. One of the beds had crumbs on it, the table still had cup rings from the last people that were in the room, and the fridge was disgusting. We also noticed that one of the lamps had a light out and no lamp shade and the other two were just dirty and had burn marks on them. Later that day our friends met up with us and we went out to eat. Our friends realized they forgot their sons diaper bag so my boyfriend and his friend went back to the hotel to get it. As his friend is in the room getting the bag a lady walks into our room. He asks her what she's doing and she says this is the room they gave me. They completely gave our room to someone else! Thank goodness he went back to the room and was there when she walked in...all our stuff was in the room and she could've taken anything she wanted! As they go to the front lobby to sort things out the ladies working there all of a sudden get an attitude and start arguing with them like the whole thing wasn't even there fault. Our friends went home that night and we hung out at the hotel. The next morning housekeeping knocks on our door and I tell them we don't want them to clean. They proceed to bang on the door and they got more housekeeping ladies and banged on the door some more, they even tried to just walk right into our room. They wont leave us alone and keep telling us that check-out was at 11 am (it was 12:30 pm). I kept telling them that we didn't leave until the next day but they wouldn't stop. Finally they stopped so me and my boyfriend got up and went to the front lobby. When we got there my boyfriend asked, angrily of course, why they were trying to kick us out of our room and they lady told him to watch his mouth. She then tried just kicking him out of the lobby. All the owner did was repeat I'm sorry 1,000 times and that's all. Saying sorry doesn't do a thing. After they didn't even have our reservations to begin with, they ended up booking our room for one night instead of three days two nights. Later that day we went to the tiki bar and got an overpriced drink that had no flavor, it was just sour. We couldn't even drink it. We went to the inside pool and hot tub only to find nasty looking water in the hot tub and dead bugs floating around in it. When we went back to the room to take showers we didn't even have any hot water. When my boyfriend went to call the front desk of course the phone in the room didn't work. After I took a cold shower we, once again, went to the looby to ask for a room with hot water and she said there's no hot water because of construction. The only construction going on there is them painting the walls. We were told by someone that's been there for three months that there hasn't been any hot water the whole time. We wanted to get our money back and goo somewhere else but they said they couldn't do that because we went through expedia and not them directly.
This hotel is just terrible. They need to update the pictures and information on their website because there is no water in the outside pool and the restaurant that they say is in the building is closed and for lease. There's not even any wifi at the hotel. The staff was always very quick to get an attitude with everyone that walked in the door instead of being level headed.
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- Also Known As:
- St. Augustine Beachfront Hotel Saint Augustine Beach
- Hotel St Augustine Beachfront