While one member of the staff seemed to be helpful and caring in the end she was as uncaring and rude as I have ever come across. Yes the first night they gave us a credit for our trouble with the doors they didn't want to listen when we tried to tell them about the roaches (that they were already aware of and "weren't not suprised by us finding them." I tried to point out the health hazard of the bugs and the mold but was told I was just after getting my stay for free. I had no problem paying for my stay but had we been able to find a hotel somewhere else we wouldn't have stayed there. There was bird poop in the lobby and half the walkways were torn up with rebar showing through. My friends windshield was busted and we were lied to about the surviellance footage. The police had to inform us of the truth. That also apparently "isn't their problem" even though it was on their property. When I tried to voice my concerns I was called crazy and made to feel like my concerns don't matter. Worst experience of my life and I am pursuing this.
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- Also Known As:
- St. Augustine Beachfront Hotel Saint Augustine Beach
- Hotel St Augustine Beachfront