This was the most disgusting experience our family has ever had. Not to mention that this place is full of violations that endangered everyone, even our dogs!
The only good thing I can say about this dump is that the website and photographer should be awarded for making this place look as good as it does on line. But....DO NOT BE FOOLED! I am so serious.
I cannot agree more with all of the reviews that have been posted. The saddest part of it is that this is a waste of a potentially beautiful property. It is apparent that worse than poor management and complete neglect are so evident. I don't even care who is responsible for this travesty because it is at the point of no return. Thank the loser who has run this place into the ground. From the stairwells with faulty railings, to the flooring in the breeze ways that is crumbling apart, to the second floor slab that is deteriorating, to the scary walk to the rooms with corroded handles and locks, to the entry into a disgusting ant infested sticky table and floor, to the toilet and shower that look like they would swallow someone if they dared enter, to the rusty refrigerator to the holes in the sheets on the bed, to the non functioning lights, to the stench in the room, to the filthy floors, to the ?!@& stain on the mattress pad on the pull out bed, to the staff dumping old and worn (allegedly) clean sheets for the pull out bed.....need I go on!?
The craziest part is that we were going to tough it out....until the disgust kept piling up and the last straw was looking at my 5 yr old daughters feet that were black on the bottom after just a mere 20 minutes in the room barefoot. I am not a pre Madonna that is used to staying in 5 star hotels. I am a traveler who has stayed in many types of establishments throughout travels. I have NEVER asked for a refund....EVER. But this time, I demanded it. Still we had to pay a $33 cancellation fee and honestly, I did it happily just to get out of this dump. It would have cost a potential disease or other traumatic experience so for $33 bucks, it feels like I was spared.... What a waste. And so sad because the views were beautiful from our beach front room. Oh well....can't win em all.
I am sure there are NO good rooms here....
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am extremely sorry you encountered problems with your room. We do have a renovated section in the hotel that some guests prefer. Im am thankful that you have made me aware of the problems you encountered, we are always working to fix these problem areas. I hope that you will give us another chance! Again I will check into all of these matters, your opinion is valued. Thank you for commenting on our beautiful views, we do have the best views on Saint Augustine Beach. Many ;thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.