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“Great Stay. Great Value.” 5 of 5 stars
Review of Ascend Collection Castillo Real

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Ascend Collection Castillo Real
3.0 of 5 Hotel   |   530 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080   |  
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Crystal River, Florida
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Great Stay. Great Value.”
5 of 5 stars Reviewed February 13, 2013

Spent just a night here. This was the second time I've stayed with Casa Monica, so I new what to expect. Very clean room, comfortable bedding and pillows. I was in town on business and didn't have time to enjoy any of the ammenities. They have fresh coffee and tea down stairs always waiting on you which is nice. Friendly staff, and a nice ambiance.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, February 28, 2013
homasassa1,

We are so happy that you enjoyed your 2nd stay with us here at the Castillo Real. We always like to hear that our cleanliness and friendliness are exceeding people's expectations. Hopefully you can join us again when you have more time to relax and enjoy all the ammenities that we have to offer. Thank you again for your business.
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527 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013 via mobile

This place is a great establishment! Great rooms, great service and great view from the 4th floor Oceanside. Also on the 4th floor is a nice small gym with a steamroom and sauna. Try the Resturant also for dinner!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, February 28, 2013
Biggin_2001,

We are happy to hear that you found everything to be "Great". We hope that you will think of us when and if you are in the area again.
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Milwaukee, WI
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 6, 2013

Pros:
Nice decor
Close to beach (less than a block)
Restaurant on site
Nice outdoor pool/hot tub area

Cons:
Air conditioner is very loud
No continental breakfast

We came to St. Augustine Beach in January to escape a northern winter. We were pleasantly surprised with the Castillo Real. I would definitely stay again. The rooms are spacious and the staff was very kind. We also enjoyed a delicious breakfast at the restaurant on site.

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, February 28, 2013
Nikki D,

Thank you. Thank you for taking the time to review our hotel and more importantly, thank you for staying. I am pleased that you enjoyed your winter getaway and hope that we can welcome you back again soon. I will pass along your kind words regarding our staff. please enjoy the remainder of your winter.
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 1, 2013

This is a long overdue review for the Castillo Real. We have stayed in this nice hotel at least five times already! It is always a pleasure to go back to a clean place with comfortable beds and bigger than usual rooms. Most of their reception personnel is extremely professional.. During one of our stays Stacy ( who sadly is no longer with them) went out of her way to accommodate our needs for the night. The hotel is conveniently located on the beach side,allowing guests to walk and enjoy the ocean. There are many wonderful restaurants on this side of Saint Augustine. Blackfly being the newest. And if you decide not to eat at the beach, you may cross the "Bridge of Lions" and enjoy one of the many restaurants Old Saint Augustine has to offer. The hotel also has a restaurant: La Cocina. My husband and my mother had breakfast there and they said it was really good. The restaurant is on the "pricey" side but they usually give you a discount coupon. There is a pool on the premises and free Wifi. I heard a renovation is coming sometime during 2013. How wonderful! When you have a unique place like this, periodic renovations are the only way to maintaining them. Hope you will remain a quality establishment. Looking forward to our next sojourn at Castillo Real!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, February 28, 2013
Aruac0,

Thank you for taking the time to review our property. We love welcoming back repeat guests, it means we are doing our job. I am thrilled that you are looking forward to our renovations that will be taking place this Fall. We hope to see you again soon.
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 31, 2013

We booked this hotel as an Expedia Secret Saver, after our original plans fell through. When we arrived, we got offered an upgrade to a very large room for an extra $20. As the price we'd paid was so low, we were happy to buy the upgrade.

Our room was luxurious! Two queen beds, triple-sheeted and very comfortable. Despite the location being not very central, we regretted only being able to stay the one night.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, February 1, 2013
Heres_Kate,

I am so happy to here that you enjoyed your recent stay with us. We wish you could have stayed longer and been able to explore the area better. Hoepfully we will be able to welcome you back for a longer stay in the future.
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Palm Harbor, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 25, 2013

We researched the hotel on Trip Advisor before booking, most of the reviews were rated high. We stayed at the hotel for a short weekend get away on the 18th and 19th of January. We too found the staff to be very friendly, rooms were clean. The bed for us was a bit uncomfortable, pillows unfortunately were terrible. One of our greatest dissapointments was the fact that neith the steam room nor sauna were working the entire weekend, which was one of the reasons we elected to say there. Food at the resturant was very good, but a bit pricy. $30.00 breakfast for pancakes and eggs, a bit steep in our opinion. We would however recommend this hotel, geat location if you don't wish to stay down town, it was a 10 minute car ride and great access to beach, the 40 MPH winds didn't allow us the opportunity to explore much of the beach, but no fault of the hotel at all. Good value for the money and a nice place to stay. Pool area was outstanding, wish the weather would have cooperated, but January in FL, you never know.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, January 28, 2013
TampaBay0816,

Thank you for your kind words regarding our staff and cleanliness. I do apologize for the pillows, sauna and steamroom. We are working on getting better pillows as I am writing this. As for the steam room and sauna, it happened to be a bad coincidence that they both decided to die at about 5 pm on Friday the 18th. It was just impossible for me to get the parts until Tuesday. Not that it currently helps you, but it is back up and running. The Steam room decided to completely die and will take a little longer to get up and running, but we are working on it. We do hope to see you again when the weather is a bit nicer and everything is back up and in perfect working order. Thank you again for your kind words. It means a lot to us that you cared enough to take the time to review our property.
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Largo, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2013

This was our 4th stay here and as always we had a wonderful time. We checked in on December 27 and checked out on the 30th. I had requested a room we have had on two previous visits and was extremely happy to see that they booked us in it again. Location, service, the room, houskeeping everything was outstanding. We liked the way the lobby was decorated with the christmas lights, tree, and the stockings for all the employees. With the friendly and helpful staff, the cleanliness of the hotel and the rooms, and the great overall atmosphere you will be hard pressed to find a better place to stay in St Augustine. We are very much looking forward to our next visit in August.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, January 28, 2013
Darrell H,

Thank you for your repeat business and taking the time out of your busy life to stop and let everyone know how much you enjoy your time with us. We do try our very best to make everyone feel like they are coming back to see old friends when they return to visit with us. We can't wait to see you again on your next trip through our area.
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Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
Phone Number:
Location: United States > Florida > Saint Augustine > Saint Augustine Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Business Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion

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