The worst hotel experience of my life!!!! Thank God we only booked for one night! When checking in the lady behind the counter was RUDE!! was bothered to answer basic questions..Our room smelled awful, there were holes on the comforters, and on the chairs. not to long after we settled in we noticed small ants by the bathroom floor, my husband called the front desk, and they sent someone to spray. We all we out to eat, and explore a little. We finally got back to the hotel about 10:00p.m. my husband went out to get some ice, and I was washing my hands. my girls were on the bed ages 7 and 11. When I went to turn the sink on a huge roach ran across the counter!! Had to dry my hands so when i went to grab the towel two more huge roaches jumped out!! I squashed one on the mirror with my sandal and the other one on the counter! my girls were to scared to put their feet on the floor or get under the covers for fear a bug might get on them. Went right to the front desk, and told the lady the situation. the maintence man was there with her so he came to my room and saw the dead roaches..He told me that the room i was in 115 and the two rooms next to it always had problems with roaches! when we went back to the front desk he showed me in the books how many times orkin had come to those rooms to spray. Why in the hell would you put people in there?? there were no other vacancys within 10 or 12 mile radius,and it was already way late! So they gave us another room by the pool, which didn't smell as bad, but it took forever for the water to go down in the shower! smoke detector was not hooked up, carpet was filthy! In the morning my husband went to talk to the manager, and she was way beyond rude! Said she couldn't do a thing because we booked thru hotels.com. Hotels.com tried to help us but couldn't do anything because Ramada was not taking responsibility for thier bug problem I did take pictures of the roaches in the room. In the confusion of moving out of our room late at night I left my camera in there. didn't remember till after leaving the next morning. when I called back to see if they turned my camera in to the front desk, they said nope nobody turned in a camera....My family and I will never stay at another Ramada Inn hotel!!!!
- Also Known As:
- Ramada Inn Saint Augustine
- Ramada Saint Augustine
- Saint Augustine Ramada
- Official Description (provided by the hotel):
- Located in the Heart of the Historic District of downtown St. Augustine Florida. Located just across the street from the city’s founding site, Mission of Nombre de Dios. The property is within walking distance from all downtown historic sites, attraction, shopping and dining. However, for your convenience, we also providing free transportation to sightseeing tour trolleys or trains. ... more less
- Reservation Options:
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