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“Really felt at home here!!” 5 of 5 stars
Review of Travelodge Suites Saint Augustine

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Travelodge Suites Saint Augustine
2.0 of 5 Motel   |   290 San Marco Avenue, Saint Augustine, FL 32084   |  
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Ranked #43 of 78 Hotels in Saint Augustine
Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Really felt at home here!!”
5 of 5 stars Reviewed September 1, 2011

The three of us stayed here for 3 nights and the owners of the motel made us feel like we were part of the family. No request was denied, extra towels, toilet paper, even down to a plunger. I was greeted every morning with a huge smile and a big hello. They even changed the location of my room so I wouldn't have to climb stairs with my bad hip. The motel itself is old but the room was clean. Only a few minutes from the center of St. Augustine. When we return next year this is where we'll stay!!

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review, September 11, 2011
The best way to experience our hopitality and our service is to stay with us for longer periods. We thank you for your kind words and also for your business We will listen and try to help anybody and everybody entering the front door of our reception, whether they stay with us then or not...we are in the hospitality business and always investing the future by building relationships.

We hope to have you as a guest in travelodge suites (old town) again soon. For your lodgeing needs we have nice private cottages with kitchenettes, Two bed rooms suite with kitchenette, and One bed room cottage and beautiful jacuzzi suite.

Thank you very much for your thoughtful comments and we anticipate seeing you, your friends, and family soon again.

Jigisha Patel,
Owner
Travelodge suite (old town) St. Augustine, florida.



 
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263 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Dothan, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 18, 2011

The price of this hotel was great and the owner was very nice and helpful with any questions I had. The hotel was very clean and not far from the downtown area, but yet out of the hustle and bustle of downtown. We would stay here again.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review, August 19, 2011
Thank you for your business as well as your very kind words for me.We always say that we are not a high end hotel, but we try to address all areas of hospitality so as to provide a complete expereince of service and value.we are just a limited service motel focused on providing the best quality and service in all areas of hospitality, bearing in mind the price points. In the process we are creating value for money. We care communities that we do business in and we care about the price that one can afford.
We look forward to seeing you and your friends in the future.

Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LakeWorth
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2011

Manager Jigisha Patel was GREAT! VERY helpful & accomodating
Friendly
CLEAN rooms 5* SERVICE WOULD go back there
again!!!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review, August 19, 2011
Thank you for your business as well as your very kind words for me.You obviously chose the best way to enjoy our hospitality and all aspects of our service by staying with us Thank you for your business; we are here to serve all the needs of our guest so that their overall travel and lodging experience is the best. Our feelings are mutual in that we believe we have made life-time friends. We believe this is how one spreads the word of mouth.The reason why I always say that compliments such as those in your review are more than I deserve is because we are a team of dedicated people focused on the end result – the guest.
We look forward to seeing you and your friends in the future.

Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
1 review
5 of 5 stars Reviewed August 9, 2011

We stayed here for 5 days. A very nice place , close to all places of tourists interests.

The room was decent and a great value for the money. It was airy and had two queen beds , a kitchenette, microwave , coffee maker, safe and a fridge. All of the amenities were good and the rooms were cleaned everyday.

The owners are remarkable. They went beyond the call of duty to make our stay comfortable and enjoyable.

We will definitely be back. We really appreciate the service rendered to us by Jigisha Patel and her husband who were always willing to help with a smile.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review, August 11, 2011
Thank you for your kind words and taking the time out of your schedule to post a review on this site.. How we build trust is part of what we are selling: not just rooms, but the environment and the service experience. We are building on that in a difficult environment and clienteling is part of the experience. We provide one on one service and focus on what is right for the guest. We treat guests exactly how we would like to be treated when we are on vaccation.We always say that we are not a high end hotel, but we try to address all areas of hospitality so as to provide a complete expereince of service and value. Thank you for your kind words and also for your business.
We look forward to seeing you, your friends and family soon again.


Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockledge, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 31, 2011

Owners and staff were very friendly and helpful. Stayed in an efficiency with kitchenette, microwave and mini-fridge which were good to have, also had a stove and coffee maker that we didn't use. It's an older place but the room was clean and very reasonable. Just a short distance away from the historic part of town, so it was very quiet. Pool looked newly renovated. If visiting St. Augustine again, we would stay here.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review, August 1, 2011
Thank you for taking the time out of your schedule to post a review on tripadvisor.com.
We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very happy when a guest comments about the wonderful service they have received. This ensures that the staff knows what a great job they have done. Thank you again for your kind words. We hope to have you as a guest in travelodge suites (old town) again soon. For your lodgeing needs we have nice private cottages with kitchenettes, Two bed rooms suite with kitchenette, and One bed room cottage and beautiful jacuzzi suite.
Thank you very much for your thoughtful comments and we anticipate seeing you, your friends, and family soon again.

Jigisha Patel,
Owner
Travelodge suite (old town) St. Augustine, florida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 30, 2011

My two daughters (age 5 and 10), parents (late 60's) and I stayed in the 2 bedroom suite. The rooms were very spacious, and we had a kitchenette with full fridge, stove, microwave, and coffee maker. We even had a deck with patio furniture off of our suite. This is by far the best value in all of St. Augustine for an extended family and the owners go OUT of their way to be helpful-check in was a breeze and they know the area very well. Free wireless internet is provided to all guests.

As other reviewers have posted, the continentalbreakfast is VERY basic-cereal, milk, juice and coffee, and you'll need to take it back to your room to eat it as there is not space in the lobby. If you are expecting a full hot breakfast you are not at the right place...but if you want an affordable, friendly, comfortable place to stay this is the place!

I'm sure the facility is quite old-but has been comfortably remodeled. There are guest laundry facilities to use, and the pool is very basic and located in the parking lot. The hotel was reminiscent of the motels we stayed on family vacations when I was kid in the mid-70's.

I do highly recommend this place to stay with kids...it's certainly not a romantic bed and breakfast though!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review, July 31, 2011
You obviously chose the best way to enjoy our hospitality and all aspects of our service by staying with us for such a long time. Thank you for your business; we are here to serve all the needs of our guests such that their overall travel and lodging experience is the best. We believe that responding to reviews shows that we are listening and we actually care; it's a way to reinforce the positive and change perceptions when negative. We are always out to serve you - before, during and even after your trip.
As for the breakfast, trust us we do comply with the franchise requirements
We are geared towards providing exceptional services to all travelers - leisure, family with kids, couples, singles and business Being an area which has a lot of hotels, we are aggresive in creating an overall value for the guest.
Recommendation to friends and family is the most we can expect from you, other than your return visit to us. Thank you for saying that and thanks also for your business and a glowing review.

We look forward to seeing you and your friends in the future.

Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, FL
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 27, 2011

The hotel overall was ok, good value and location. Owners were very friendly and our room had a mini fridge and a microwave.

4 negatives:
Roughest towels ever
The room smelled like toilet bow cleaner
Pool is in the parking lot
Worst breakfast:a.j. O.j, 2 cereals, coffee and a bowl with honey buns or oatmeal cream pies. I've stayed at travelodges before, usually off the highway and the breakfast has always at least had some toast,etc. If they spent just a little more on breakfast they could really raise the value.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review, July 28, 2011
Thank you for your very detailed review about our place and thank you also for your business. We have always prided ourselves as a basic motel with value added services with a lot of attention to detail in all areas of the hospitality business.
Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. You are right, this is not a brand new hotel; it was built in 1999, but we carryout renovations, some major, continuously.
Our savvy travelers know it’s best to hear both sides of the story to get the most complete picture of potential travel destinations. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.
We apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations in order to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Your feedback assists us in improving our service and property on a daily basis. In addition, please know that your comments will ensure that no other guest will ever feel the same way, though We apologize that you had to feel that way in the first place. We hold negative comments in high esteem, as they help us better ourselves and the hospitality itself.


It is our hope that you will give us another opportunity to serve you. We hope to see you during your next visit.


Sincerely,
Jigisha patel
Owner
Travelodge Suites (Old Town), St. Augustine FL .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Suites Saint Augustine

Address: 290 San Marco Avenue, Saint Augustine, FL 32084
Phone Number:
Location: United States > Florida > Saint Augustine
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #43 of 78 Hotels in Saint Augustine
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge Suites Saint Augustine 2*
Number of rooms: 30
Reservation Options:
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Also Known As:
Travelodge Suites Saint Augustine Old Town Hotel Saint Augustine
Travelodge Hotel Saint Augustine
Travelodge Saint Augustine
Travel Lodge Saint Augustine
Saint Augustine Travel Lodge
Saint Augustine Travelodge

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