Let me begin by stating, I would have written this review early but was waiting for some type of response back from my satisfaction suvey that Choice Hotels/Comfort Suites had emailed me. This is our third stay at this location and the facility has detoriated. It has a terrible musty odor, the furnitue in the room looks shabby. In general the whole appearance of the hotel is not pleasant. In contrast the staff were very friendly and helpful. My biggest complaint regarding my stay was, the hotel was and is advertised as a no pet hotel. However when we arrived, the hotel was hosting a "sugarglider" (sugargliders are small marsupials)convention. The animals were everywhere, in the bar crawling on tables and chairs. They also were loose on the floor in public areas. What was most disturbing, is the the bar area also serves as the site for the breakfast service. This practice was unsanitary and quite disturbing to my family and I. Upon check out I voiced my concern and complaint to the front desk clerk. She listened to my concerns and advised me I would hear from the general manager, that was four months ago still wating for a response from the general manager or the corporate office.
- Official Description (provided by the hotel):
- 162 room indoor access hotel rooms. We have an indoor pool, an outdoor pool and a Hot Tub. Our two Gazebo's overlook Lake Commerce in the World Golf Village area. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites At The World Golf Village Hotel Saint Augustine
- Comfort Suites Saint Augustine
- Saint Augustine Comfort Suites