I booked this trip as a surprise for my girlfriend at a moments notice the night before. Glenna called me within an hour ti verify my reservation and to introduce herself. I was very demanding up front about different services and options, and Glenna graciously facilitated everything I asked for with a smile on her face. I told her what I wanted as far as gift baskets/carriage rides/massage therapists, and she coordinated everything and made it happen. She even upgraded us to a better suite for no extra charge.
When we got there, her service was phenomenal. Thanks to her hard work and her recommendation of a restaurant (Rhetts), the "right moment" came and my girlfriend and I became engaged over the weekend even though I hadn't planned on asking yet.
Despite the number of other bed and breakfasts in the area, she will be my first choice for B&B in St. Augustine in the future.
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