I ordered a turkey sandwich to go (no bun). I got barely luke warm, sliced turkey that looked like it was think deli meat. I asked for onions to help flavor up the sandwich (no bun) and they gave me sliced, raw onions. There was no lettuce, mayo, nothings. Just boring sliced turkey. Is that how all of their sandwiches are made (meat + bun = sandwich). The bar-b-q sauce on the side was full of vinegar; not my taste. The service was poor. I felt like the brunette lady behind the counter was uniterested in taking my order or meeting my needs. I was made to feel like a nuisance.
I wish I could have my $7 back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 14, 2012
I am sorry you were not happy with your food. We want our customers to be satisfied and happy with our food and service. Return customers are what keeps us in business.We will gladly refund your money.
Report response as inappropriate
In response to your comments, I would like to explain what we offer. Our turkey is served slightly warm - not hot -and is prepared the same as our pit beef.. (If you took it as a carry out, it would be more room temperature by the time you ate it since it cools off after a few minutes). It is a high quality deli turkey breast that we charcoal grill in a large piece and then slice it when you order. Our turkey sandwiches are on a warm kaiser bun, and lettuce, tomato, and onion are offered as well as our BBQ sauce, horseradish sauce, or mayo. Usually if turkey is ordered with no bun people are just wanting the meat. When asked if you wanted lettuce tomato and onions you must have asked for onions. You were not happy with the onions. I don't know how you would expect onions to be served on a sandwich -- we take great care in thinly slicing our sweet onions. Our homemade BBQ (sweet and spicy) has a small amount of vinegar in it - hardly any compared to all the other ingredients. I am not sure how you find the sauce to be full of vinegar.
As far as the service, our employee has been working for 16 years in restaurants and is well liked by everyone. I am sorry you felt she was not interested in serving you.
I felt I needed to answer this comment because you were not happy with just turkey and onions when that is exactly what you ordered. I'm having a hard time seeing what the problem was.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.