This is not for anyone expecting to be treated like a princess. There are no giant bathtubs, fancy little soaps or room service. It's a hostel, and with a hostel comes a travel experience as far from cookie-cutter chain hotels as you can get. This is a good thing. This is a place for people who want a unique and authentic travel experience. I came to St. Augustine to be alone and do some photography. I needed a place to rest my head at night, and this was perfect.
I would not come here unless you have a sense of humour. I've read some reviews from folks who find the staff abrasive. Perhaps they were looking to be coddled and pandered to, but I prefer real people. Charles, the owner, is ex-military, and no-nonsense. He also happened to take very good care of me for the entire time I was there, and is a great guy.
My first night, I stayed in the female 6-bed dorm. There were some interesting people in there with me, to say the least. But I loved it. Although I did have a problem with my bed, which I reported to Charles, who not only enlisted his staff to immediately take care of the problem, but put me in a private room for the rest of my stay, at no extra charge. Larger chain hotels (see my Radisson, Ottawa review) take note. This is called customer service.
St. Augustine is a walking town, and the Casa is close enough to walk almost everywhere (at least for me). If you find it a bit far, there is the trolley bus which stops nearby and can take you wherever you want to go.
The lounge area downstairs is open and bathed in sunlight. Its a great place to connect with people staying there. I could write a book with all the stories I heard. The kitchen is clean and well-appointed, and includes a walk-out to a sunlit deck if you want to enjoy your meal outside. I shopped at the farmers market (Charles gave me a ride there!) left my stuff in the fridge without incident, and made my own food. Fresh brewed coffee is always on (Charles uses espresso for his brewed coffee).
There is a sunny porch with a porch swing for sitting. The bathrooms were clean and stocked with soap and towels. Laundry is available if you need it. There is free wifi but it was super-patchy when I was there. Perhaps this has been fixed in the meantime.
I can't stress enough, an experience is what you make of it. Don't come here with attitude. Come with an open mind to have a unique experience with real people. You get what you give.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.