We have used Tripadvisor in the past and have usually found the reviews to be quite honest and helpful--until now.
First, I will say the proprietors and staff were friendly, helpful, and gracious. That much is true.
However, we can't express how disappointed we were in the room (Penny's Attic) we had. The furnishings appeared as though they were purchased from Goodwill--indeed, the room was shabby in general. The sink was little bigger than an airplane sink--plus we had to stoop to use it (I'm only 6'). The bathroom door doesn't close all the way, no place to hand a towel in the bathroom--or anywhere else for that matter. No closet--just a rod a couple of feet of the floor. The list could go on. Their website touted this room as 'the best suite in St. Augustine,' which, if true, scares me off of St. Augustine. We are not picky people, but for $229 per night (on the weekend) we expected much more.
In closing, I will say again, the proprietor was kind and did allow us to leave early.
