My wife and I went there for dinner a few months ago. Although the food was good we had a problem in that the entrees were brought out while we were half done eating appetizers. The waitress explained it was her mistake. After the meal I asked her to get the manager -I had to ask 2 MORE times before the manager came out! The manager offered to comp me 1/2 of the appetizer price, saying it was the waitress's fault! I wrote to the owner and in part this is what he responded in an email -"She(waitress) notified you that the evenings actions were HER fault and still my manager comped more than half the app.($1. more than half) As the owner I do make the staff pay for there mistakes." So if the cook doesn't prepare the food properly, who handles that? How can one enjoy meal at a restaurant when the entree is getting cold while finishing an appetizer? I won't go here again until the ownership changes or the owners change policies. This place is also noisy.
If you own or manage Torch Bistro, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.