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“Couldn't ask for better service!” 5 of 5 stars
Review of Sheraton PGA Vacation Resort Villas

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Sheraton PGA Vacation Resort Villas
3.5 of 5 Resort   |   8702 Champions Way, Port Saint Lucie, FL 34986   |  
Hotel amenities
Ranked #7 of 11 hotels in Port Saint Lucie
Kanata, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Couldn't ask for better service!”
5 of 5 stars Reviewed October 9, 2013

Chris Sharar upgraded us to a 2BR villa for 2 weeks. The small 1BD villa is too small for a 2 week stay and doesn't offer a king bed, no balcony and a very small kitchen. The 2 bdr is spacious, updated, clean and very comfortable. I accidentally booked the wrong accomodations and was disappointed with my choice. However Chris S. stepped up to the plate and rectified the situation almost immediately. He is understanding and delivers true management services in a professional manner.

Brittany is excellent at customer service. She greets everyone with a smile, listens to your requests and follows up. She never refuses to help. She even called Interval International for me, she booked my massage for me. I was expecting an important call, she put the caller on hold and came and got me from the pool. She is amazing, I didn't have to waste my precious holiday time waiting and on the phone. She knows how to deliver customer service with a smile and positive attitude. Employee of the year in my book!!!!!! I even ordered a few things from Ebay and their arrival was after my departure date, she is willing to forward them to me in Canada providing I pay the shipping. WOW!!!!!!

The resort is smaller so you can expect personal attention, they will know you by name and make truly feel at home. Chris Egan greets you with a phone message in your villa and says to let him know if he can improve your stay - and he means it.

The only negative thing are the bbq's. Not inviting to use, they are facing the parking lots with no table or umbrella and they are older charcoal ones. Sheraton should replace them soon. Would I stay there again? In a heartbeat!

Room Tip: choose a room with a balcony!!!!!!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this review, October 15, 2013
Thank you for taking the time to post your recent stay on Trip Advisor. Chris and Brittany are passionate in providing world class service to all of our guests. They both are truly an asset to our resort! As you stated, we are a small resort so we are able to provide personalized one of a kind service levels. We are aware of the charcoal grills and many of our guests enjoy charcoal grills over propane gas grills. I honestly do not have a confirmed date as to when propane grills will be installed. Thanks again for posting and we look forward to your return visit with us at Sheraton PGA Vacation Resort.

Sincerely,

Chris Egan
General Manager
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121 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Italian first
  • Swedish first
  • Any
English first
Northern Ireland
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 12, 2013

This was one of the best apartments we have ever stayed in. We had an apartment with a balcony and it was beautiful and well equipped. I particularly liked the Bose sound system. I really could not fault it in any way. On check in we were warmly greeted by Brittney and she was so helpful. Although this is a golf resort, we are not golfers but were there to relax. The swimming pool was large and for most of the time we were the only people there. It really does not get much better.
There are loads of shops and restaurants nearby but there is a bit of a drive to other attractions.
Overall a very comfortable and enjoyable stay.

Room Tip: Request a room with a balcony, although all rooms would be good.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this review, September 19, 2013
Thank you for posting your recent stay at Sheraton PGA on Trip Advisor! As you stated, all villas come with a Bose Wave stereo with unbelievable sound quality. We agree that Brittany is an incredible asset to our resort. We will be sure to share your kind words with all team members at our next scheduled monthly luncheon celebration. This is truly a golfer’s paradise and the climate controlled swimming pool is 100,000 gallons. Thanks again for posting and we look forward to your return visit with us in the near future.

Sincerely,

Chris Egan
General Manager
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Myrtle Beach, South Carolina
Top Contributor
81 reviews 81 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 1, 2013 via mobile

We love staying at the Sheraton PGA. The rooms are roomy and very comfortable, especially the 2BR Villas. The location is somewhat out of the way, depending upon where your visit takes you, but overall, we recommend the resort.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this review, August 2, 2013
We are pleased to read you love staying with us at Sheraton PGA Vacation Resort! We are less than a mile off of I-95, so visiting other cities north or south are just minutes away. Thank you for recommending our Resort and for posting on Trip Advisor.

Sincerely,

Chris Egan
General Manager
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Tolland
Top Contributor
86 reviews 86 reviews
16 hotel reviews
Reviews in 41 cities Reviews in 41 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 28, 2013

Stayed there last weekend for two nights. Very nice, smaller Sheraton resort. Staff was great, very friendly and helpful. This resort is on the grounds of all the PGA Village courses and museum. Plenty of places to eat in the area. The units were nice and clean but will need to be updated soon.

Stayed July 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this review, August 2, 2013
Thank you for taking the time to post your recent stay with us on Trip Advisor. We are a small resort but can provide one of a kind, memorable vacation experience to last a lifetime. As you stated, the 3 PGA golf courses and museum are only minutes away. Each year we renovate the resort, this year we installed all new kitchen appliances and blu-ray DVD players in all the villas. Thanks again for posting and hope to see you soon.

Sincerely,

Chris Egan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Formby, United Kingdom
2 reviews
5 of 5 stars Reviewed July 12, 2013

We have stayed here travelling over from the UK for the last few yrs because we enjoy everything about it. The staff are fantastic and always make your stay a pleasure. The rooms provide a kitchen , TV's etc so not sure how much more you need.
Yes its quiet but that is great after spending 3 or 4 hectic days in Orlando. Its a great pool to relax around, lots of places to eat within a couple of miles, it is hard to find fault. We always try and get to the St Lucie Mets game on the 4th July as the firework display after the game is really good.

Chris and his team do a great job and make you want to return to this great resort.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this review, August 2, 2013
Thank you for posting such a wonderful review on Trip Advisor. I have to agree, my staff are passionate about providing one of a kind, exceptional service to all our guests. The Mets Stadium do have some of the best fireworks in our area. We look forward to your next visit with us hopefully in the very near future.

Sincerely,

Chris Egan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed May 28, 2013

We took a quick 3 day trip to the West Palm Beach area over the Memorial Day weekend. We selected the Sheraton PGA Resort because it was very reasonably priced and had plenty of places to eat nearby. It is just under an hour away from the West Palm Beach airport. The grounds were very nice and there were alot of people out fishing and golfing. The pool area was very nice, well kept. The young lady at the check in counter was very nice, she even gave us a map and pointed out a couple of good restaurants nearby. We had a 1 bedroom villa in Building 4 on the first floor. It was a really nice setup, the bed was comfortable, everything worked well...it was really nice to have a kitchenette also, very convenient! So even if you are not a golfer or into fishing, this is still a really nice place to stay!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this review, May 30, 2013
Thank you for taking the time to post your recent stay on Trip Advisor. We are pleased to read you enjoyed your stay here at Sheraton PGA Vacation Resort! Our beds are “Sheraton Sweet Sleepers” made exclusively for all Sheraton hotels/resorts. They became so popular that we have made them available for purchase on our websites. As you stated; if you’re not a golfer or like to fish in our lakes this is a very relaxing resort! We look forward to your return visit with us hopefully in the near future.

Sincerely,

Chris Egan
General Manager
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New York City, New York
1 review
5 of 5 stars Reviewed April 22, 2013

My wife and I have been staying at this wonderful facility for a few weeks for the past several years. The resort's personnel are outstanding. They make you feel welcomed and treat you like family. They are very accomadating and extremely friendly. Should you require something for your room, they are at your front door in a heartbeat. Chris E., the general manager and Chris S, the resort's operations manager deserve praise for making this facility so wonderful to stay at. From the folks at the front desk who give you great big hellos to housekeeping to the maintence personnel, you feel really at home. I recommend staying at Sheraton PGA. I am sure you will enjoy your stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Sheraton PGA Vacation Resort Villas, responded to this review, April 25, 2013
What a truly wonderful way to end our work week with such a great review such as the one you posted! Our team members are passionate to ensure all guests are treated so they all feel they are at “home away from home” as you stated. With only 42 villas we can provide personalized, one of a kind service like none other. Thank you for your kind words for my team members as well as for me. Thank you again for posting such an outstanding review, we are very pleased you enjoyed your stay! Come back soon!

Sincerely,

Chris Egan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton PGA Vacation Resort Villas

Address: 8702 Champions Way, Port Saint Lucie, FL 34986
Location: United States > Florida > Port Saint Lucie
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Port Saint Lucie
#7 Romantic Hotel in Port Saint Lucie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton PGA Vacation Resort Villas 3.5*
Reservation Options:
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Also Known As:
Sheraton Pga Vacation Resort, Port St. Lucie Hotel Port Saint Lucie
Sheraton Port Saint Lucie
Port Saint Lucie Sheraton
Sheraton PGA Vacation Resort Villas Florida/Port Saint Lucie

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