1. Website stated there was a 'Manager's Reception' every night. We figured that would at least be a little cost effective, since the room was $124 a night. THERE WAS NO MANAGER'S RECEPTION, and the desk clerk said she had never seen one there. It was still listed on the website the last time I looked.
2. We found used soap, towels and washcloths in the shower, and, speaking of the shower, there was no hot water and no water pressure. I called the front desk and was told they would 'take care of it'. When I asked when we could expect someone to fix it, I was told 'Tomorrow, we don't have a maintenance man working at night.' That didn't do us a bit of good, and, since I had been told at check-in that the hotel was full, there wasn't another room available.
3. We were having coffee and a roll the following morning at a table in the breakfast room. At that point, a Florida Highway patrolman came into the breakfast area with the desk clerk. He said he needed a table and proceeded to take the table we were sitting at, without a by your leave. He just picked it up and walked away with it and the desk clerk didn't say a word.
4.When I checked out, I told the desk clerk that we were very unhappy and wanted to take advantage of the Choice Hotel's 100% Satisfaction Guarantee. She knew absolutely nothing about the guarantee. She also said she couldn't do anything anyway, as there was no manager present. So, I was forced to pay 100% of the rate for the room and was told to contact the manager later for a refund. Needless to say, I sent numerous emails to the manager, and never got a cent back.
Terrible way to treat a very good Choice Hotels customer!
- Also Known As:
- Mainstay Suites Port Saint Lucie
- Mainstay Port Saint Lucie
- Port Saint Lucie Mainstay
- MainStay Suites Florida/Port Saint Lucie
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