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“Great Hotel” 5 of 5 stars
Review of Mainstay Suites

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Mainstay Suites
3951 East Hwy 98, Port Saint Joe, FL 32456   |  
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Ranked #1 of 7 Hotels in Port Saint Joe
Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Hotel”
5 of 5 stars Reviewed September 7, 2009

We stayed at the Mainstay over Labor Day Weekend and it was a great experience. The staff was professional, the rooms were spotless, and the Mainstay is pet friendly! We plan on making our trip to Port St. Joe an annual trip and plan on staying at the Mainstay next year.

Stayed September 2009, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    60
    41
    15
    7
    5
See reviews for
52
39
7
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Georgia
1 review
5 of 5 stars Reviewed June 17, 2009

The staff at Main Stay were extremely nice to my family and friends that came from GA. My sister and her husband Sheryl Gay and Mark Gay live in Port St. Joe and there house burned down and I lost my nephew in the fire on May 17th. Main Stay opened there doors to us and we stayed for 3 days. I am truly grateful.

  • Stayed May 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southwest Georgia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 3, 2008

We went to Port St. Joe to do some scalloping. This hotel is not right in town, but it was fine for us since we were on the bay the whole time. The outside and inside was clean. The staff was friendly. The continental breakfast was good (typical continental fare). We got a room with 2 queen beds with a partition between. This was great because there was a little bit of privacy but we got to split the bill. It was roomy...there was even a couch in there. We also had a kitchenette that would have been sufficient if we wanted to cook some scallops. I would stay here again for a short trip.

  • Stayed August 2007, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 12, 2008

I got married in Port St. Joe in October of 2007. I contacted MainStay Suites to inquire about blocking rooms for my wedding party and guests. They were so helpful and blocked off a number of rooms for me. They also handed out wedding favors when guests came to check in. Their staff is friendly and the rooms are clean and spacious. They have different styles to choose from which was wonderful for my guests! Port St. Joe is a beautiful town on the bay and with a quaint charm. I was very please with how they treated my guest.

  • Liked — Fast
  • Disliked — N/A
  • Stayed October 2007, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2008

I travel all over Florida working construction. This was the first extended stay hotel I have stayed at where I didn't feel like I was away from home. The staff was very attentive and breakfast was a nice touch. I couldnt believe the size of my room for the price it was huge. Next Job i get close to here I am comming back.

  • Liked — Attentive Staff, The Guest Reception free food and drink!
  • Disliked — Kind of hard to find from the road.
  • Stayed February 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
1 review
1 of 5 stars Reviewed January 30, 2008

This hotel looks great on the outside but please be advised that it is gross and unclean on the inside. The toliet ran for the whole 3 days we were there and the staff seemed to not even care about our complaints. We even spoke to the "Manager" which was a joke because all he did was laugh at us. My husband and I travel all year round and have never been so disrespected by a hotelier. My husband was also offered alcohol to "help smooth things over" which is so unprofessional. Will NEVER stay here again. Beware of these bad people and dirty hotel.

  • Liked — Leaving
  • Disliked — The whole experience
  • Stayed January 2008, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainStayGM, Manager at Mainstay Suites, responded to this review, February 10, 2008
As the General Manager of the MainStay Suites in Port St. Joe, I take these comments very seriously. I have attempted to contact this guest, provided them with my email address and cell phone number to discuss the issues they experienced, and have not heard anything back in over a week. To address these issues: 1. We are certainly not perfect, but we take a lot of pride in the cleanliness and condition of our hotel, In fact, just this past week, we received all "A's" on our Quality Assurance Review administered by an unbiased 3rd party. 2. My staff receives extensive guest service training and are all empowered to solve any issues that arise. 3. I have never "laughed" at a guest, and the only alcohol that is on property is for our complimentary guest reception every Tuesday evening, and yes, we do "offer" it to our guests, although not as a problem solver. 4. Bad people and a dirty hotel...I invite anyone to come and see for themselves, we are the #1 ranked MainStay Suites in the past 12 months when it comes to "LikelyHood to Recommend", and rank in the top 1% of all Choice Hotels Properties.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Destin, FL
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 13, 2008

Stayed here while on a scalloping trip to St. Joe Bay. Great experience. Clean rooms, great breakfast. The pool was nice for cooling off after a long-day on the water.

Would recommend to a friend.

Stayed August 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mainstay Suites

Address: 3951 East Hwy 98, Port Saint Joe, FL 32456
Phone Number:
Location: United States > Florida > Florida Panhandle > Port Saint Joe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Port Saint Joe
Price Range (Based on Average Rates): $
Number of rooms: 67
Reservation Options:
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Also Known As:
Mainstay Suites Hotel Port Saint Joe
Mainstay Port Saint Joe
Mainstay Suites Port Saint Joe
Port Saint Joe Mainstay

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