It was the beginning of Memorial weekend (05.23.14) parking lot was full but thankful for close front door handicap parking. Luggage carts right inside door, Susan checked me in with great service. I was not identified as Carlson Club member, there were no fresh cookies but I had made reservations for room on lower floor or close to elevator if on upper floor because the person traveling with me had walking limitations. I even called that afternoon and spoke with Bill about special requests and late check in to which he told me yes it was taken care of. Well upon check in I ask Susan if in fact room was as requested and it was not, Susan quickly changed me from room at end of hall away from elevator to 1st floor room just past front desk & across from business center. So thankful for her quick action & apology. Room was Country Inn quality I've come to expect, good beds, clean, and fridge & microwave. Susan also seeing we were late check in offered a 1 pm check out, which we appreciated so much. Susan went above and beyond any issues with a smile and friendly disposition to correct. Very happy with our stay with the stay, and thank you again Susan for your assistance that's what makes country Inn & Suites a top choice with the good service. Would have been nice to have had option of nice cookie upon check in as it was my birthday but willing to overlook after 8pm.