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“Great location and EXCELLENT Customer service” 5 of 5 stars
Review of Hilton Garden Inn Jacksonville / Ponte Vedra

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Hilton Garden Inn Jacksonville / Ponte Vedra
3.0 of 5 Hotel   |   45 PGA Tour Blvd, Ponte Vedra Beach, FL 32082   |  
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Lithia, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great location and EXCELLENT Customer service”
5 of 5 stars Reviewed November 3, 2010

The hotel is situated at the front of the beautiful Sawgrass neigborhood. Lovely area to walk/run. Walking distance to cafe's, restaurants, and grocery. The customer service was beyond my expectation. I left a book in my room after checkout and they immediately went to check and called me back to let me know that it was there. They then unexpectedly called me the next day to let me know it had shipped Fedex 3-day although I had only requested them to ship it COD. I will definitely stay there again.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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329 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Jacksonville, FL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 2, 2010

I usually go to Daytona to get away. Decided to stay close to home and got a room at Hilton Garden Inn. Staff was friendly and very effecient, check in and check out took less than 5 minutes combined. Nicole at the front desk was exceptionally friendly. The rate was higher than normal due to Florida-Georgia weekend but the price was still fair. Our room had a jacuzzi tub and while not special was comfortable. Lots of shopping and a couple nice resturants within a short walk. The world famous Sawgrass Country Club is right across the street and the beach is a short drive. I did not hear the trucks at Publix that others have talked about but I am a sound sleeper. The area is very safe and clean.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 26, 2010

we stayed in this hotel for one bike race,,,the staff was very nice,,,very clean and peaceful..we had a great time and we recomend this hotel to you.

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 10, 2010

My wife and I were here for a 3 night/2 day mini-vacation. The hotel was perfect in every way, something I never thought I'd say about a hotel. The employee who checked us in (Ali) was polite, friendly and professional and started our stay off in such a good way. We had a king deluxe suite with balcony. The rooms were large and nicely decorated. Bed is very comfortable and the bedding is nice. Neutrogena products in the bathroom, which my wife loves. Large flat-screen TV in the living room, CRT TV in the bedroom. There is also a microwave and small fridge.

The hotel is adjacent to Sawgrass Village, which has several restaurants (Mexican, Italian, seafood, breakfast), a Publix, CVS, hair and nail salon and clothing stores. You can walk from the hotel and get to any of these places in 2 - 3 minutes. It's just a trip across the parking lot - no busy roads to cross. I suggest having breakfast at Elizabeth's Cafe, rather than paying the $12.95 for the hotel buffet. We got the stuffed croissant, which is about $5.00. Speaking of location, the hotel is only 5 minutes from Jax Beach and it's 3 minutes to Mickler's Beach. We preferred to go to Jax Beach - the beach is HUGE (very wide), so people aren't piled right on top of each other. If you park by the Red Cross building and access the beach from that point, there is a beach rental business, where you can rent those chaise lounges with the large canvas umbrella for just $25 a day. They also have boogie boards and surfboards if anyone is interested.

The hotel has free parking and free wireless Internet, which resulted in huge savings for us. They have an 'open' library in the lobby with 60 - 70 hard and paperback books. Free Starbucks coffee in the lobby is available 24-7. We ordered room service one night (the restaurant only in-dining for breakfast, but you can order room service from their menu). The food was freshly made, delicious and reasonably priced. We were surprised the food was that good.

We are looking forward to staying here again soon.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
us
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 4, 2010

I only got to stay one night. I had one of the suites with a balcony and it was great. Comfortable bed and linens. Room and bathroom was very clean. Pool was a bit small, but nice. Service was was wonderful. I did not try the breakfast I opted for a cafe nearby. Beach access is close-about 3 miles down the road. Very convenient location.

  • Stayed July 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 6, 2010

The Hilton Garden Inn is in a great location just outside the TPC Sawgrass gate. Very convienient to anything in PVB. We were there for vacation and it was just fine as we needed a place to sleep and base out of.
Room was clean and modern. Pretty much in line with a business class hotel. Not a resort, but for the price the best deal in the area. Nice library in the lobby. Front desk staff were efficient. Would stay again.

  • Stayed July 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 26, 2010

Hotel really good find for the price! Big room, very helpful staff, small pool which was fine for us as we went to the local beach 3 miles away (Mickler Road) - really stunning beach. Local supermarket and some boutique shops on the complex next door.

Stayed May 2010, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville / Ponte Vedra

Address: 45 PGA Tour Blvd, Ponte Vedra Beach, FL 32082
Phone Number:
Location: United States > Florida > Ponte Vedra Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Ponte Vedra Beach
#2 Business Hotel in Ponte Vedra Beach
#4 Romantic Hotel in Ponte Vedra Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville / Ponte Vedra 3*
Number of rooms: 127
Official Description (provided by the hotel):
Located at the entrance of renowned TPC Sawgrass, minutes from beautiful northeast Florida beaches, the award-winning Hilton Garden Inn in Ponte Vedra Beach offers a unique boutique hotel experience with all the amenities and service you expect from a Hilton hotel. Of our 127 large rooms, 61 are suites, some with jetted tubs. Our unrivaled location in the middle of Florida's First Coast of Golf ensures that we're a golfer's haven, but there's plenty more for our guests to enjoy off the links. Several outstanding restaurants, a spa, and a large variety of upscale shops are within a few minutes' walk in Sawgrass Village. If you're in the mood to explore, stroll the beach at Mickler's Landing, hike Guana River State Park by trail or by kayak, or charter a boat for some offshore fishing at nearby Mayport Naval Station or Vilano Beach. Of course, you don't have to leave our northeast Florida Beaches Area hotel to find something to do. Start your day with our breakfast buffet or your own cooked-to-order breakfast. Take a refreshing dip in our heated outdoor pool or a soak in our heated spa. Get your heart pumping in the complimentary fitness center, or relax by the fireplace in the lobby library with a good book. Complimentary high speed wireless Internet is available throughout the hotel, including the business center. If you're planning a business meeting, conference, a beach wedding or social event, the Hilton Garden Inn can accommodate groups of up to 100 guests in more than 1900 square feet of configurable indoor and outdoor meeting space. Whether it's a golf vacation, a romantic Florida getaway, business travel, or a social event, the Hilton Garden Inn in Jacksonville/Ponte Vedra is your ideal destination. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville / Ponte Vedra Hotel Ponte Vedra Beach
Hilton Ponte Vedra Beach
Ponte Vedra Beach Hilton
Hilton Garden Inn Ponte Vedra

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