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“Great place” 5 of 5 stars
Review of Sawgrass Marriott Golf Resort & Spa

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Sawgrass Marriott Golf Resort & Spa
4.0 of 5 Resort   |   1000 PGA Tour Blvd, Ponte Vedra Beach, FL 32082   |  
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Jackson, Tennessee
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great place”
5 of 5 stars Reviewed 3 days ago NEW

Sawgrass Marriott Golf Resort & Spa is a wonderful place to stay. The room was a clean, pretty, nice view, good size and had a huge bathroom and small balcony plus microwave and refrigerator. Everything you need is in walking distance of the hotel or the staff drive you to your location via hotel bus or golf cart. The staff members were friendly and helpful with suggestions when asked about the area. Their private beach was pretty, clean with few people on the beach. They had a club house with changing rooms and pool at the beach. The three adult pools at the hotel were great plus there was a small pool for young children. The pools and hot tubs were surrounded by trees and lake. It was a beautiful place to relax and enjoy the great weather. There were walking paths around the lakes and golf course and bicycle paths through out the property. The golf course was very nice. The food was excellent at the hotel. Every where I went in the hotel or on the hotel grounds, a staff member was available to assist. The hotel bus driver told us that it was a very safe area and people who lived nearby didn't lock their doors. There was very little traffic on the road; more people walking or riding bikes in the area.

Room Tip: Get a room away from the center of the hotel as some of the louder noise from the open lobby area ca...
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  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    109
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

First, let me say that this is a lovely property, the valet service is great, and we enjoyed our view of the lagoon. My S.O. was booked for surgery at The Mayo Clinic on Monday, 9/15 so we checked in the hotel on Saturday, 9/13. We were booked at a sister Marriott property for the day of surgery until we fly back to Atlanta on Wednesday, 9/17. On Sunday we determined it would be much easier on us to simply stay at Sawgrass rather than pack everything, including medical equipment, thus we called the front desk Sunday afternoon to ask about extending our stay through Wednesday. The gentleman on the phone said that would be "no problem". On the morning of surgery I wondered why we had not received any reconfirmation so we called the front desk again only to be told we must check out on Tuesday as the hotel was fully booked. I went down to the desk where the attendant as well as the front desk manager began searching on their computer, suggesting I call a Holiday Inn Express! There was no effort to rebook us into a Marriott (not even a call to the Mayo Marriott). It appeared they were using a website such as Expedia. They informed us there was nothing they could do to assist us other than to make a call to another hotel and book us at the prevailing rate. I informed the desk manager that I was done with Marriott and such practices. He politely gave me a blank stare. We are leaving here this morning and heading to the lovely Ponte Vedra Lodge, never to return to Sawgrass.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
1 review
3 of 5 stars Reviewed 4 days ago NEW

Stayed here last weekend had to move rooms in first 15 mins due to fleas, ladies at the counter were more than accommodating in helping us out. Next room was very clean and nice, we enjoyed the restaurants, the hotel grounds inside and out could use a good cleaning. Lots of spider webs and stuff just needing to be wiped down. All in all we had a pleasant stay.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago NEW

This previous visit my buddies and I decided to try it again even against some hesitation due to our previous not so great experiences there in the past. Room was not ready when we arrived not a big deal to we arrived much earlier then expected. The restaurants on property are great. The waiters were okay- could of tried to be a bit more attentive but due to volume it seemed they were a bit short staffed. The food was very good. We ate at Alice and Pete's all weekend. Rooms still not ready after our first lunch but then we met Betsy Lopez who was just such a delight. My entire group was just so impressed with her. She is the new manager and we believe for all the times we have visited sawgrass she is what this place needed. Usually the staff is just average or plainly not nice. She has such a warmness to the lobby that it made you feel so welcomed. She shares this smile with the staff, guests, anyone a mile away from her that just is contagious. Our stay was not perfect, but it was okay, betsy went out of beyond to make sure you were at home at sawgrass.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottSawgrass, General Manager at Sawgrass Marriott Golf Resort & Spa, responded to this review, 4 days ago
It is always such a pleasure to read feedback from our valued guests, thank you. At Sawgrass Marriott Golf Resort & Spa is it our top priority to create an excellent encounter for all and we are thrilled that you and your friends came back for another stay. Dining with us is so unique and we offer something for every taste. Our standard check in time is 4pm and while we never like to make any of our guests wait, we are so glad that any delays were not an issue for you. What really stands out, though, is your appreciation for our service. We will share your comments with everyone here. We hope you will come back for another visit in the future!
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Boston, Massachusetts
2 reviews
1 of 5 stars Reviewed 1 week ago

Too many bad experiences for 1 visit. Check in was fine if you like confusion. My room was dirty. On my way to let the front desk know I saw a housekeeper in the hallway, told them about the room and asked that it be cleaned. This woman looked at me in horror and said "it's clean-I cleaned it". Another housekeeper entered the hallway and they started talking in a foreign language (rude). After I stopped glaring at them in shock they changed their attitude and re cleaned my room - quickly. I thought a good meal would compensate for the lack of service. Alice and Pete's was good- burgers, wings etc. Don't waste your time or money at Vernon's. Cold entrees, overpriced salads. The chowder bar was gross and there was a fish odor in the restaurant. Breakfast with my colleagues was disgusting. Stale bagels and rancid cream cheese was served. I was physically ill afterwards. Never again.

Room Tip: Stay at the Hyatt
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  • Stayed September 2014, traveled on business
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottSawgrass, General Manager at Sawgrass Marriott Golf Resort & Spa, responded to this review, 4 days ago
Thank you for taking the time to share your experience. It is most unfortunate that your recent encounter was cause for such inconvenience and for that, we are truly sorry. It is our goal to create the best possible stay for all of our guests and it is disappointing that we did not fully achieve this with you, both in regard to our housekeeping service as well as your dining experiences. Your comments will be shared with our management team. We hope you will reconsider and provide us with the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to Ponte Vedra Beach for the golf but we were pleasantly surprised by the resort. We were very impressed with each and every staff member we encountered during our stay. Everyone went out of their way to make our visit to the Sawgrass Marriott relaxing and fun. Our stay was over Labor day weekend and although it was obvious the hotel was busy, we still were provided with excellent service. They provided shuttles to the beach, golf course and restaurants near by. They provided us with a shuttle when we went to Ruth's Chris Steak House, which is right outside of the property. When we were finished with our dinner, the staff at the restaurant called for our pick-up. We ate numerous meals or appetizers at one of the restaurants (Alice and Pete's) on-site and were very pleased with the quality of the food. At night we enjoyed sitting outside near the fire pit or catching college football on the numerous TVs inside and outside.The upscale resort had everything you would want for a relaxing visit. The facility is attractive and had a nice layout. Our rooms were comfortable and up to date. We felt it was a five star resort with service to match!

Room Tip: The rooms have small balconies so rooms overlooking the waterfall are nice for the view and sounds o...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottSawgrass, General Manager at Sawgrass Marriott Golf Resort & Spa, responded to this review, 1 week ago
Thank you for sharing your feedback. It is fantastic to know that your stay with us at Sawgrass Marriott Golf Resort & Spa was such a positive experience. Providing and excellent encounter for all of our guests is what we strive for. From enjoying snacks and meals at our restaurants, to sitting by the outdoor fire pits on a relaxing late summer night, we are delighted that we achieved your five star review! As you mentioned, our complimentary shuttle service can take guests to a wide variety of local area attractions and we are so glad you enjoyed its convenience. It would be our pleasure to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Was able to check in via cell phone. My keys and room were available upon arrival without waiting in line.
Robert at the front desk greeted me and helped me plan wonderful stay.

The resort offers Pilates classes and beach yoga which were amazing! Robert recommended a beach yoga class and gave me an overview of special amenities which are offered.

I will definitely come back! One of the best golf courses, beautiful beaches, great food and family friendly activities.

Thank you to a professional staff!!

  • Stayed September 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottSawgrass, General Manager at Sawgrass Marriott Golf Resort & Spa, responded to this review, 1 week ago
Thank you for letting us know about your stay with such exceptional service at Sawgrass Marriott Golf Resort & Spa. Your easy check it sounds like it set the tone for the perfect getaway. As you mentioned, we feature various fitness classes for our guests to take advantage of. Nature and yoga work so well together and the beach is the ideal place for both! We hope you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sawgrass Marriott Golf Resort & Spa

Address: 1000 PGA Tour Blvd, Ponte Vedra Beach, FL 32082
Location: United States > Florida > Ponte Vedra Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Ponte Vedra Beach
#4 Romantic Hotel in Ponte Vedra Beach
#4 Family Hotel in Ponte Vedra Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sawgrass Marriott Golf Resort & Spa 4*
Reservation Options:
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Also Known As:
Sawgrass Marriott Golf Hotel Ponte Vedra Beach
Sawgrass Marriott Golf Resort And Spa
Marriott Ponte Vedra Beach
Marriott Hotel Sawgrass

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