We booked this hotel almost a year in advance for a cruise trip, 3 king rooms in advance for 4 days pre cruise and for 2 weeks later 3 days post cruise. Check in was smooth and the staff was wonderful, very helpful and got us settled in. The rooms were clean, some of the furniture was a little worn, but rooms were being updated and we were on the third floor. The bed was new and comfortable and the room was spacious. Free wi-fi, kitchen, nice pool area and very convenient to freeways, etc. Quiet, secure area, no issues. Nice little breakfast in the am. If we had checked out and not returned, I would have given it 4 stars. Fast forward 2 weeks, post cruise now and we return to check in and they don't have our 3 king rooms. Remember, these were all prepaid. All they have are a single double bed. One room, the toilet is clogged. They give us a plunger and tell us the maintenance guy is gone, fix it ourself..nice. The other room one wall has no electric outlets that work, including the TV. We figure that one out too, the fuse was blown and we fix that too. The third room had no real issues except the AC didn't work real well. The beds were not new in these rooms, they sagged in reverse pushing you out of the bed. We talked to the front desk and this time we got no where. We got the "room type is not guaranteed". I feel we should charge them for fixing their issues. So this time they get a 2. How can 2 stays have such different outcomes? Just the luck of the draw I guess. Will I stay there again, no, which is too bad because it is a nice place in a great location.
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- Also Known As:
- Extended Stay Deluxe Ft. Lauderdale - Cypress Creek - Park North Hotel
- Extended Stay Pompano Beach
- Pompano Beach Extended Stay