We booked a room for a couple of days around the Christmas at special "holiday rates" over the internet. Upon check-in, the clerk proceeded to charge the maximum rate for the room, and acted surprised that we said we had a lower rate. Only upon showing her our reservation confirmation printout did she then adjust the amount charged.
We went to the room on the third floor assigned, and upon entry found that the room was a mess and had not been cleaned from the prior guest. We then got another room on the first floor, which was ready for new guests. The shower curtain would not fully close, so some water from the shower got on the floor and we had to dry it up with towels left. The sink in the bathroom clogged, so we had to brush out teeth in the kitchen sink. The air conditioner made so much noise that we could not get a good nights sleep. Finally, the headboard fell off the wall it had attached to. After the first night, we informed the clerk that the room needed to be cleaned and towels changed. When we got in the second night, nothing had been done.
When this was brought to the attention of the clerk, she said that the manager would look into an adjustment to our charge and email us a note. Nothing has been done a week later. Bottom line, avoid this badly-managed facility at all costs. Terrible stay.
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- Also Known As:
- Extended Stay Deluxe Ft. Lauderdale - Cypress Creek - Park North Hotel
- Extended Stay Pompano Beach
- Pompano Beach Extended Stay