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Extended Stay America - Fort Lauderdale - Cypress Creek - Park North
2.5 of 5 Hotel   |   1401 W. McNab Rd, Pompano Beach, FL 33069 (Formerly Extended Stay Deluxe - Ft. Lauderdale - Cypress Creek - Park North)   |  
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Ranked #22 of 36 Hotels in Pompano Beach
Orlando
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Avoid this place”
1 of 5 stars Reviewed December 30, 2012

We booked a room for a couple of days around the Christmas at special "holiday rates" over the internet. Upon check-in, the clerk proceeded to charge the maximum rate for the room, and acted surprised that we said we had a lower rate. Only upon showing her our reservation confirmation printout did she then adjust the amount charged.

We went to the room on the third floor assigned, and upon entry found that the room was a mess and had not been cleaned from the prior guest. We then got another room on the first floor, which was ready for new guests. The shower curtain would not fully close, so some water from the shower got on the floor and we had to dry it up with towels left. The sink in the bathroom clogged, so we had to brush out teeth in the kitchen sink. The air conditioner made so much noise that we could not get a good nights sleep. Finally, the headboard fell off the wall it had attached to. After the first night, we informed the clerk that the room needed to be cleaned and towels changed. When we got in the second night, nothing had been done.

When this was brought to the attention of the clerk, she said that the manager would look into an adjustment to our charge and email us a note. Nothing has been done a week later. Bottom line, avoid this badly-managed facility at all costs. Terrible stay.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Florida633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, January 8, 2013
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we failed to provide a home away from home with the cleanliness and maintenance problems that you encountered. Please accept my apology. I have addressed your concerns with the entire staff to ensure that the problems that you mentioned do not happen again. In order to protect your privacy, Trip Advisor does not share your contact information with us. Please contact me directly at fcp@extendedstay.com so that I can make this right. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

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Miami, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 20, 2012

This place is a dump. First night the bed smelled like vomit. Second night the room smelled atrocious like dirty people had lived in the room for months without washing or cleaning anything. The couch was stained and torn. I had a small celebration when my stay was over. Stay away from this hotel.

Room Tip: Stay away from this hotel
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  • Stayed November 2012, traveled solo
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Nathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, November 27, 2012
"Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. Clearly there was a regrettable error, of which I have made all of our staff aware, during your stay.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. I have met with the maintenance and housekeeping team to discuss the importance of a fresh scent of the entire guest room. We also have a long term plan in place to replace any worn down or torn furniture or mattresses.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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Travelers are raving about these Pompano Beach hotels

Midland, Pennsylvania
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 7, 2012

good for the price. Nice, clean room, quiet, free WiFI. it is an extended stay and the rooms are equipped with a full size fridge, 2 burner stove and dishwasher. Neighborhood is not great - industrial area. Not a place to spend your dream vacation but is clean and comfortable.

Room Tip: In an industrial area so you'll need a car
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank KenSanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, November 12, 2012
Thank you for taking the time to write such a great review about your recent stay with us. We are very happy that you enjoyed your stay. We look forward to seeing you again the next time that you are in the Fort Lauderdale area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
44 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 22, 2012

My husband and I stayed at this hotel for just over a month because of work. The staff was AWESOME! super friendly, and were able to help with anything we needed. if previous reviews were negative, it's probably before the new manager came to the facility. Also, its not a Hilton, so if people expected to have higher quality then they should go somewhere where they pay more. VERY good for the price. clean rooms, friendly staff, quiet. Thats something to be considered when choosing a locatoin. I agree their morning breakfast is a little weak however, if your staying for longer than a week then I suggest purchasing your own breakfast materials as it is an extended stay and the rooms are equipped for such things. There is a full sized fridge, 2 burner stove and dishwasher available. enough to feed yourself and cook. I usally do not give reviews (whether good or bad) as I find it cumbersom to make an account with another website just to give a review. however I do find value in recieving good service, as I try to do the same in my job. So I felt it was very important to give this hotel a good review because they deserve it!

Room Tip: If your staying alone, the regular room is sufficiant. if with another person, ask for the King!
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank erinsaidhello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, October 31, 2012
Thank you for taking the time out of your busy schedule to write such great comments about your recent stay with us here at Extended Stay America Cypress Creek North. We are glad that you enjoyed your stay and hope to see you back the next time you are in the Fort Lauderdale area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookston
Level Contributor
133 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed August 7, 2012

Outside is well groomed, indoor lobby is nice and the pool area w/grill is great! Laundry area is nice. The rooms are beginning to suffer.. I have stayed in 2 different rooms now and they both could use carpet cleaning.. The rooms I stayed in had been previously abused and unfortunately neglected to get repaired. Overall stay was not bad, the hotel just needs to start focusing on maintenance and cleaning of rooms. Hallways are spacious and open, not like the normal where you think you are going into a tunnel.. Weekday staff are really friendly and nice, one gentleman on the weekend acts like you are bothering him.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank mgwds1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, August 16, 2012
Thank you for your comments regarding your stay. We strive to provide clean, comfortable rooms at an affordable price. I am sorry to hear we have failed in that mission. You concerns regarding the room and the staff will not be overlooked. I will be working closely with the maintenance and housekeeping departments to ensure that rooms are repaired and maintained regularly. Your feedback is very valuable to us and we will use your comments as a coaching opportunity for our staff. We appreciate your business and hope to see you again soon so you can see the improvements taking place. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2012

I am usually very critical of hotels since I've stayed at a ton of them for work and vacations however, this hotel far surpassed my expectations. For a "non-resort"/"upscale hotel" the customer service at this location is amazing (actually far better than many pricier hotels). The front desk and housekeeping staff were extremely friendly. I had no issues during my stay, I felt very comfortable and safe at this hotel. I didn't use the pool however, it was clean and well kept. Overall, it was a great stay and I definitely recommend checking it out if you are planning to visit for a vacation or business.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Gregory B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, July 19, 2012
Thank you for taking the time out of your busy schedule to write a comment about your stay with us here at Extended Stay Deluxe Cypress Creek Park North! We pride ourselves in great customer service. Because we are a smaller hotel, we are able to get to know all of our guest and provide them with more personal customer service. We strive to ensure that every guest feels as if our hotel is their "home away from home." I hope that you will continue to use Extended Stay Hotels' over 650 locations nationwide for your business and leisure needs. If I can assist you in making any of those future reservations, I will be more than happy to personally assist you with that! Thank you again for staying with us and hopefully we will see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 5, 2012

Great ,wonderful friendly staff lively place to stay

  • Stayed July 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank charming1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, July 19, 2012
"Thank you so much for taking the time to write a great review about the hotel and staff.

I would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Fort Lauderdale - Cypress Creek - Park North

Address: 1401 W. McNab Rd, Pompano Beach, FL 33069 (Formerly Extended Stay Deluxe - Ft. Lauderdale - Cypress Creek - Park North)
Phone Number:
Location: United States > Florida > Pompano Beach
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 36 Hotels in Pompano Beach
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Extended Stay America - Fort Lauderdale - Cypress Creek - Park North 2.5*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Expedia, Extended Stay, Booking.com, Travelocity, Priceline, Odigeo and Hotels.com so you can book your Extended Stay America - Fort Lauderdale - Cypress Creek - Park North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Ft. Lauderdale - Cypress Creek - Park North Hotel
Extended Stay Pompano Beach
Pompano Beach Extended Stay

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