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Extended Stay America - Fort Lauderdale - Cypress Creek - Park North
2.5 of 5 Hotel   |   1401 W. McNab Rd, Pompano Beach, FL 33069 (Formerly Extended Stay Deluxe - Ft. Lauderdale - Cypress Creek - Park North)   |  
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Ranked #23 of 35 hotels in Pompano Beach
Fort Myers, Florida
Senior Contributor
40 reviews 40 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“GREAT”
5 of 5 stars Reviewed October 22, 2012

My husband and I stayed at this hotel for just over a month because of work. The staff was AWESOME! super friendly, and were able to help with anything we needed. if previous reviews were negative, it's probably before the new manager came to the facility. Also, its not a Hilton, so if people expected to have higher quality then they should go somewhere where they pay more. VERY good for the price. clean rooms, friendly staff, quiet. Thats something to be considered when choosing a locatoin. I agree their morning breakfast is a little weak however, if your staying for longer than a week then I suggest purchasing your own breakfast materials as it is an extended stay and the rooms are equipped for such things. There is a full sized fridge, 2 burner stove and dishwasher available. enough to feed yourself and cook. I usally do not give reviews (whether good or bad) as I find it cumbersom to make an account with another website just to give a review. however I do find value in recieving good service, as I try to do the same in my job. So I felt it was very important to give this hotel a good review because they deserve it!

Room Tip: If your staying alone, the regular room is sufficiant. if with another person, ask for the King!
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, October 31, 2012
Thank you for taking the time out of your busy schedule to write such great comments about your recent stay with us here at Extended Stay America Cypress Creek North. We are glad that you enjoyed your stay and hope to see you back the next time you are in the Fort Lauderdale area.
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101 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Brookston
Top Contributor
114 reviews 114 reviews
80 hotel reviews
Reviews in 76 cities Reviews in 76 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed August 7, 2012

Outside is well groomed, indoor lobby is nice and the pool area w/grill is great! Laundry area is nice. The rooms are beginning to suffer.. I have stayed in 2 different rooms now and they both could use carpet cleaning.. The rooms I stayed in had been previously abused and unfortunately neglected to get repaired. Overall stay was not bad, the hotel just needs to start focusing on maintenance and cleaning of rooms. Hallways are spacious and open, not like the normal where you think you are going into a tunnel.. Weekday staff are really friendly and nice, one gentleman on the weekend acts like you are bothering him.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, August 16, 2012
Thank you for your comments regarding your stay. We strive to provide clean, comfortable rooms at an affordable price. I am sorry to hear we have failed in that mission. You concerns regarding the room and the staff will not be overlooked. I will be working closely with the maintenance and housekeeping departments to ensure that rooms are repaired and maintained regularly. Your feedback is very valuable to us and we will use your comments as a coaching opportunity for our staff. We appreciate your business and hope to see you again soon so you can see the improvements taking place. Thank you.
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Miami, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2012

I am usually very critical of hotels since I've stayed at a ton of them for work and vacations however, this hotel far surpassed my expectations. For a "non-resort"/"upscale hotel" the customer service at this location is amazing (actually far better than many pricier hotels). The front desk and housekeeping staff were extremely friendly. I had no issues during my stay, I felt very comfortable and safe at this hotel. I didn't use the pool however, it was clean and well kept. Overall, it was a great stay and I definitely recommend checking it out if you are planning to visit for a vacation or business.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, July 19, 2012
Thank you for taking the time out of your busy schedule to write a comment about your stay with us here at Extended Stay Deluxe Cypress Creek Park North! We pride ourselves in great customer service. Because we are a smaller hotel, we are able to get to know all of our guest and provide them with more personal customer service. We strive to ensure that every guest feels as if our hotel is their "home away from home." I hope that you will continue to use Extended Stay Hotels' over 650 locations nationwide for your business and leisure needs. If I can assist you in making any of those future reservations, I will be more than happy to personally assist you with that! Thank you again for staying with us and hopefully we will see you soon!
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1 review
5 of 5 stars Reviewed July 5, 2012 via mobile

Great ,wonderful friendly staff lively place to stay

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North, responded to this review, July 19, 2012
"Thank you so much for taking the time to write a great review about the hotel and staff.

I would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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Ontario
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 9, 2012

We drove in for the races and picked this place as closest to the track, only stayed the one night. The young man at front desk was friendly and helpful, came with me to room door to ensure replacement key card would work. The room and bathroom were clean, bed comfortable. The pool looked nice and was not very busy, hope to have time to use it next year when we return.

Stayed March 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 5, 2012

The room was dirty. Carpet had pet stains and smelled musty. Air conditioning unit did not function properly and management did not get it fixed. The hotel states it has a breakfast--but really cereal and plastic wrapped muffins. Bathroom had mold and floors were not clean.

  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2012

We stayed at 1401 W. McNab Rd, from Feb 14 to Feb 22/12. The staff were very unhelpful, impolite and have no idea about client service. They advertise a complimentary breakfast (Monday to Friday only), however, for four days (Thursday, Friday, Monday & Tuesday) there was no cereal, milk, spoons or fruit. On Friday we asked if we could get some cereal and were told that they were waiting on a delivery. On Monday morning, I questioned the lady working in the breakfast area and she couldn't even take the cell phone from her ear to talk to me. She told us we would have to wait until tomorrow morning. I asked to speak to the manager and she said the manager was not in. I approached the main desk and when I informed her there was no cereal she said there was nothing she could do. I informed her that we were told on Friday that they were waiting on a delivery, she just shrugged her shoulders and said that's all I can do! I suggested that someone should go to a grocery store and purchase some items so the guests could have breakfast. A young man, Amed, spoke up and asked if he could go. Again she just shrugged her shoulders. Amed took a list of items and returned within 45 minutes with the breakfast supplies. On Tuesday, at around 7:00 am we asked if they had some change for the laundry machines. She said no and suggested we check back later. At around 8:30 am we went back to the main desk and asked if she had gotten any change. She said no & snapped at us that she had not been to the bank. I asked when she would be going. She said between 9:00 am & 11:00 am. At 11:15 am we again attended the main desk and asked if they had change. She said no, we haven't been to the bank. A man, stood next to her said he should have some change by around noon. She asked for our room number and said she would give us a call when they had change. We checked out the next day and did not receive a call from the front desk. There was only 3 tables and approximately 16 to 20 chairs at poolside, which is insufficient for the number of guests staying at this hotel. The room smelled of an old musty odor. The air conditioner emitted an offensive odor. We had to purchase a room deodorizer to try to mask the smells. The carpet was badly stained. I would like to note that Amed was the only member of the staff who displayed any client service attributes and he should be commended for this.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Fort Lauderdale - Cypress Creek - Park North

Address: 1401 W. McNab Rd, Pompano Beach, FL 33069 (Formerly Extended Stay Deluxe - Ft. Lauderdale - Cypress Creek - Park North)
Phone Number:
Location: United States > Florida > Pompano Beach
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 35 hotels in Pompano Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Fort Lauderdale - Cypress Creek - Park North 2.5*
Reservation Options:
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Also Known As:
Extended Stay Deluxe Ft. Lauderdale - Cypress Creek - Park North Hotel
Extended Stay Pompano Beach
Pompano Beach Extended Stay

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