We stayed at 1401 W. McNab Rd, from Feb 14 to Feb 22/12. The staff were very unhelpful, impolite and have no idea about client service. They advertise a complimentary breakfast (Monday to Friday only), however, for four days (Thursday, Friday, Monday & Tuesday) there was no cereal, milk, spoons or fruit. On Friday we asked if we could get some cereal and were told that they were waiting on a delivery. On Monday morning, I questioned the lady working in the breakfast area and she couldn't even take the cell phone from her ear to talk to me. She told us we would have to wait until tomorrow morning. I asked to speak to the manager and she said the manager was not in. I approached the main desk and when I informed her there was no cereal she said there was nothing she could do. I informed her that we were told on Friday that they were waiting on a delivery, she just shrugged her shoulders and said that's all I can do! I suggested that someone should go to a grocery store and purchase some items so the guests could have breakfast. A young man, Amed, spoke up and asked if he could go. Again she just shrugged her shoulders. Amed took a list of items and returned within 45 minutes with the breakfast supplies. On Tuesday, at around 7:00 am we asked if they had some change for the laundry machines. She said no and suggested we check back later. At around 8:30 am we went back to the main desk and asked if she had gotten any change. She said no & snapped at us that she had not been to the bank. I asked when she would be going. She said between 9:00 am & 11:00 am. At 11:15 am we again attended the main desk and asked if they had change. She said no, we haven't been to the bank. A man, stood next to her said he should have some change by around noon. She asked for our room number and said she would give us a call when they had change. We checked out the next day and did not receive a call from the front desk. There was only 3 tables and approximately 16 to 20 chairs at poolside, which is insufficient for the number of guests staying at this hotel. The room smelled of an old musty odor. The air conditioner emitted an offensive odor. We had to purchase a room deodorizer to try to mask the smells. The carpet was badly stained. I would like to note that Amed was the only member of the staff who displayed any client service attributes and he should be commended for this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.