We stayed at 1401 W. McNab Rd, from Feb 14 to Feb 22/12. The staff were very unhelpful, impolite and have no idea about client service. They advertise a complimentary breakfast (Monday to Friday only), however, for four days (Thursday, Friday, Monday & Tuesday) there was no cereal, milk, spoons or fruit. On Friday we asked if we could get some cereal and were told that they were waiting on a delivery. On Monday morning, I questioned the lady working in the breakfast area and she couldn't even take the cell phone from her ear to talk to me. She told us we would have to wait until tomorrow morning. I asked to speak to the manager and she said the manager was not in. I approached the main desk and when I informed her there was no cereal she said there was nothing she could do. I informed her that we were told on Friday that they were waiting on a delivery, she just shrugged her shoulders and said that's all I can do! I suggested that someone should go to a grocery store and purchase some items so the guests could have breakfast. A young man, Amed, spoke up and asked if he could go. Again she just shrugged her shoulders. Amed took a list of items and returned within 45 minutes with the breakfast supplies. On Tuesday, at around 7:00 am we asked if they had some change for the laundry machines. She said no and suggested we check back later. At around 8:30 am we went back to the main desk and asked if she had gotten any change. She said no & snapped at us that she had not been to the bank. I asked when she would be going. She said between 9:00 am & 11:00 am. At 11:15 am we again attended the main desk and asked if they had change. She said no, we haven't been to the bank. A man, stood next to her said he should have some change by around noon. She asked for our room number and said she would give us a call when they had change. We checked out the next day and did not receive a call from the front desk. There was only 3 tables and approximately 16 to 20 chairs at poolside, which is insufficient for the number of guests staying at this hotel. The room smelled of an old musty odor. The air conditioner emitted an offensive odor. We had to purchase a room deodorizer to try to mask the smells. The carpet was badly stained. I would like to note that Amed was the only member of the staff who displayed any client service attributes and he should be commended for this.

I can't give this a 5 because the neighborhood is not great...pretty industrial feel, though there is good plaza about 1/2 mile away. I had conference at Marriott which is on the opposite corner - so it was very good loc for my purpose.

I asked for non-smoking no-pet room to avoid any funky odors; first room smelled like a dog had been there and they had tried to over-clean with bleach but front desk very cheerfully gave me a diff room which smelled perfect and had a nice leather reclining chair and queen size bed.

While it's not a touristy area, if you need to be in this zip code for business, it's fine. . . just be aware that they allow pets here and it's an extended stay so there won't be housekeeping.

TV, though nice LG flatscreen has no cable or satellite service and is analog (fuzzy) not digital.

Rooms are fine size for one person; might feel a bit cramped for more than one.

Property is new and quite nice.

Always a great stay. Great value. Great staff. Very comfortable and safe.

We stayed here for 2 nights before our cruise. The hotel was affordable but then you get what you paid for. We noticed a strong mold/smoke smell when we entered the room, the decor was outdated and the furniture were worn out. The first room they gave us, the mattress was ripped and the toilet doesn't flush. The receptionist changed our room and the second one was slightly better but still had a strong mold/smoke smell. One thing to be careful of is the door doesn't closed properly, when we walked out, the door was shut but not locked, we were able to go back in without using the card. Another thing is, we booked this package through Travelocity and it advertised free WiFI and free breakfast, but that's not the case. You have to pay for internet service and free breakfast was only for Mon-Fri. - false advertising, we even called to make sure these freebies applies to the dates we're staying so it was annoying to find out otherwise when we got there.