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“Needs updating” 3 of 5 stars
Review of Beachcomber Resort and Villas

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Beachcomber Resort and Villas
3.0 of 5 Resort   |   1200 South Ocean Blvd., Pompano Beach, FL 33062   |  
Hotel website
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Hotel amenities
Ranked #5 of 35 hotels in Pompano Beach
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Needs updating”
3 of 5 stars Reviewed March 6, 2013

I really wish they would update the rooms and hallways. We got a free upgrade to a junior suite but the pullout couch was so ragged and dirty I didn't want to sit on it. The covers and sheets on the pullout had holes in it and the plasticky couch had visible damage. The long seat by the foot of the bed was also broken.

Food in the dining room was good and the service was great. The pool and the beach was very close and convenient which is a big big plus. The staff in general seemed very accommodating.

Internet was down for 3 days when we were there which was very annoying. I hope it was just a fluke incident.

Because the its location and affordable price, I would stay here again but I would definitely bring a throw for the couch and scented candles because the hallways did smell like they were trying to cover something up.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberGM11, General Manager at Beachcomber Resort and Villas, responded to this review, March 16, 2013
Thank you izzybelle666 for the feedback. We did send izzybelle666 an email via Trip Advisor (because we could not figure out what room they were specifically referring to in the review) so we could address the deficiencies they found with their room. Upon further review, they did report the broken leg on the upholstered bench/set when they were checking out and that has been repaired after we were informed about it and also addressed the other issues noted.

We did have some technical difficulties with our free Wi –Fi during the timeframe of issybelle666’s stay but that too has since been fixed and back to being stable again.

Glad to see that you did seem to enjoy your overall stay and would return which we certainly hope you will do.

We do appreciate your business and your comments which we do take seriously; without them we would not have an opportunity to improve where needed.
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813 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
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English first
Fort Lauderdale, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 5, 2013

Stayed there over March2/3. In the morning Cockroach on kitchen sink.. Managed to kill it/ another scurried away. Described as slightly over half inch/amber color. Have seen them before.
Took the dead bug to the front desk/ Apologies and asked to speak with Manager... Was advised that Manager/Owner would call me ASAP. As no reply was received later I left.... Now Late Tuesday evening and still no contact.
Should Google Cockroach. Not pleasant...

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberJack, General Manager at Beachcomber Resort and Villas, responded to this review, March 8, 2013
We first want to thank Trip Advisor for providing us the opportunity to offer a response and our side of the story. Yes, apparently this guest did capture and kill a Palmetto bug; we know this for a fact because he brought it to the front desk and was rather enraged and more or less reached over the desk and put it within inches on our front desk agent’s face (as told to us by our employee). Our front desk agent did apologize and did say that she would pass it on to the Front Desk Manager (who was not on duty yet but would be in later on that Sunday morning). Not only did she apologize but explained that we would send one of our staff to spray for bugs (but please note that the guest was scheduled to depart that day). Sunday morning are quite busy and is typically our heaviest departure day. After the busy morning of heavy check outs our Front Desk Agent did inform the Front Office Manager about this guest’s issue. Please bear in mind that this guest had already departed so the Front Office Manager did attempt follow up in the early afternoon by calling the phone number that was dictated to us by the guest and entered by the Front Desk Agent who checked him into our computer system at the time of check in from the night before (as a walk in); he called the number we had on record but there was no answer or an opportunity to leave a voice message. Upon further review, the Front Desk Agent that checked the guest out forgot to point out that she jotted down a different contact phone number for this guest on the registration card which was different from the number we had in our computer system. We did not realize this until after this review was posted on Trip Advisor and we looked into this further. We tried to call the guest at the other number we had but they did not answer so we left a voice mail and sent an email in attempt to follow up (because their voicemail included an email contact info as well). We regret that we did not contact this guest on a more timely basis and understand why they might have been frustrated and may have prompted this negative review, but we have made our best efforts to follow up at this point.

We use a professional pest control company that is at the property once a week and we treat our rooms on a schedule so every room does get a professional pest control treatment at least once a month. Although not an excuse, Palmetto bugs are native to our area and we have numerous palm trees all over our property and these pests nest in palm trees. We also had a cold snap that weekend and sometimes the cold weather drives these bugs inside. The Beachcomber takes great pride in our quality housekeeping and cleanliness. We do apologize to this guest and hope that others reading this review and our response will view this particular incident as more of an exception rather than the rule. We also pride ourselves on taking good care of our guests and responding to any issues they might experience during their stay as evidenced by the many other positive reviews posted on Trip Advisor.
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Plainfield, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2013

I have had the pleasure of staying at the Beachcomber annually since 2009. I've visited the Beachcomber for both business and pleasure and have always had an awesome experience. The staff is friendly and I've grown used to seeing the same happy faces each year.

If you are looking for a laid-back environment without all the "corporate" feels that a chain-hotel has, stay at the Beachcomber. You will not be disappointed!

Room Tip: Several options for ocean front and ocean views. There are rooms right off the pool for families wh...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling Heights, Michigan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 17, 2013

We stayed here prior to departing for a cruise our of Port Everglades. We will be back to stay here as a destination! Great room; great pool; great beach; great staff! You definitely want a beach view room, because sunrise is speculator. There was live music poolside while we had a cocktail and then dinner. (its a hotel restaurant - not bad, but nothing off the charts.) Everything was so clean and the staff arranged a great shuttle to the cruise line. What a great find! Don't tell anybody - lets keep this our little secret!

Room Tip: Get an ocean view room - you'll be glad you did! But not too low since its also the pool side an...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 5, 2013

I felt like i was in a tropical paradise! The ocean view and sunrise we spectacular! The grounds surrounding thee resort were meticulous! And the friendliness of the workers,pleasant and always greeting us w hello and a smile .i would especially like to comment on the lovely girl that worked at the frt desk Latoria Johnson, she was friendly, helpful, knowledgable and above all professional . Our questions and concerns were handled promptly, this place is a gem as well as Latoria Johnson is! We will be back to visit them both.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberPompano, General Manager at Beachcomber Resort and Villas, responded to this review, February 6, 2013
Thank you AandMike for the nice review. So glad you enjoyed your stay with us. Especially appreciate you making a special mention about Latoria's hospitable attitude. Latoria is one of our seasoned veterans and has been with us for almost a decade (If you saw her and knew that; you would think she started with us when she was 12 years old). We will make sure we recognize Latoria for being mentioned in your Trip Advisor review. Thanks for taking the time to post this review and for being our guest. We hope you will be back soon.
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Minneapolis, Mn.
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 1, 2013

Recently spent seven days at the Beachcomber. Have stayed at this property multiple times the past ten years or so and have seen a number of different management groups in charge. I did encounter some service problems in the past but based on my recent stay the current management seems to be doing just fine. I always book the ocean front king rooms primarily for the large balconys with terrific views of the beach and ocean. The ocean front rooms do cost a bit more, but I still think they are reasonably priced compared to other ocean front rooms at similar properties in this area. For example, I often stay at the newer Wyndam hotel in Deerfield Beach which is a very nice newly remodeled property, but their ocean front kings go for around $300 a night compared to the Beachcombers $185 a night. My room on the 8th floor was just fine but a little worn in places and the TV is not high-definition with limited channels. However, the housekeeping was good with my room always serviced by at least 1:00 pm. Had room service one evening and the food was good and reasonably priced. Parking is free which is not usually the case at some of the other local properties. Overall, I would say that the price-point on this property more than makes up for the somewhat older and worn rooms and don't forget those terrific views from the ocean front rooms!

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberPompano, General Manager at Beachcomber Resort and Villas, responded to this review, February 4, 2013
Thanks for the nice review Trekman, appreciate the compare and contrast in your narrative. Glad to see that you think we're doing a good job here. Also appreciate you pointing out that unlike other resorts located directly on the beach we do NOT charge for parking (nor do we charge a resort fee or for Wi-Fi).

Hope that when your travels bring you back to the area you will stay with us again as we do believe we do offer a the right price value for what the Beachcomber is all about in comparison to other properties with similar features, amenities, and location. Of course we also take great pride in our level of customer service.

Thanks so much!
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New Albany, Indiana, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2013

Just got back from 3 days at the Beachcomber. First time ... will be back. The place is older but kept up well. This is a family owned business and it shows. Many of the service staff have been there for MANY years that says something! I mean the parking attendant has been there 32 years. (Yes, I know I am nosy but I asked each employee) The large Mediterranean Balcony is spectacular, I mean a person could spent all day relaxing there. The place has a TIKI bar and restaurant. The food is good, the service (Gloria and Stevie and the others) is spectacular and view ... well ..is great.
I recommend it.

Room Tip: We had an OceanFront room. The view and the sound was great, but I believe the Oceanview rooms would...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberPompano, General Manager at Beachcomber Resort and Villas, responded to this review, February 4, 2013
Hi Bob W, thanks so much for being our guest not to mention the very kind review. Thanks for being our guest. We hope you come back real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beachcomber Resort and Villas

Address: 1200 South Ocean Blvd., Pompano Beach, FL 33062
Phone Number:
Location: United States > Florida > Pompano Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Pompano Beach
#4 Family Hotel in Pompano Beach
#5 Romantic Hotel in Pompano Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Beachcomber Resort and Villas 3*
Official Description (provided by the hotel):
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Also Known As:
Beachcomber Resort And Villas Hotel Pompano Beach
Beachcomber Hotel Pompano Beach
Beachcomber Resort Pompano Beach
Beachcomber Resort Villas
Pompano Beach Beachcomber

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