After driving for 5 hours in pouring rain we arrive. Sign on the door says we'll be back at 6:30 p.m. Leaving us 1/2 hour to wait. Once inside we show our confirmation and we're told that there are no reservations for us. After about 1/2 hour and lots of paper shuffling and mouse clicks the clerk says "Oh, that's who made the mistake!" She was trying to find out who made the booking error. They had us booked for another month. Well, she says we can have you stay for a night but you'll have to leave the next night because we have other guest coming! We had prepaid for 2 nights. Meantime, another couple came in and they too were told "Oh sorry, we don't have you arriving until tomorrow." They too had confirmation! The clerk was texting her supervisor and she said, "well there's nothing we can do". We couldn't believe it! She said we can call Expedia and try and get our money refunded. Really?! We refused to leave and after 10,000 mouse clicks and paper shuffling, she finally was able to accomodate us. This was after an hour of waiting! The location was nice and the grounds were well kept. The room needed some maintenance. Leaky faucet and ceiling fan that looked like it was going to fall off. Constant clicking noise from the fan. The last kicker was when checking out, the desk clerk was on the phone apologizing to another customer saying.. "well sorry sir, but we don't have any confirmation for you". Unbelievable! If you plan to stay here be sure to have a backup plan!
- Official Description (provided by the hotel):
- Come relax and rejuvenate at La Costa Beach Club Resort, where you will find a friendly and family-oriented atmosphere. Take advantage of the sand and sea or relax in one of our three pools or two hot tubs.Feel like snorkeling or scuba diving? Experience the delight of exploring the vast coral reef just a few hundred yards off our beach.La Costa Beach Club Resort offers 300 feet of private beach. Our rooms include studios, 1-bedroom, 1-bedroom townhouses and 2-bedrooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Odigeo and Travelocity so you can book your La Costa Beach Club Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Costa Beach Club Hotel Pompano Beach
- La Costa Beach Hotel