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“Extremely Disappointed” 1 of 5 stars
Review of Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront

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Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront
3.5 of 5 Resort   |   1350 North Ocean Boulevard, Pompano Beach, FL 33062 (Formerly Ocean Sands Resort & Spa)   |  
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Ranked #7 of 36 Hotels in Pompano Beach
West New York, New Jersey
1 review
5 helpful votes 5 helpful votes
“Extremely Disappointed”
1 of 5 stars Reviewed January 31, 2014

I have stayed at many Residence Inns, and other properties by the Marriott, but without a doubt, this was my worst experience.
From the moment I entered, the staff at the Front Desk was very unprofessional, especially the young lady who checked us in, I think her name was Sahira. She looked almost as if she was not enjoying her job, and as if we were a bother.

Later on as we were going to the beach to relax, we could hear loud conversations regarding personal matters being discussed from the office area, behind the desk, along with loud and vulgar laughing, I was amazed to see that the same lady who checked us in, (and I was told she is the Front Office Manager) was participating in such loud and crude behavior as we saw her coming from in the back area.

The thing that made my fiance mad, was we saw advertisements in the Hotel stating that we can watch Miami Heat game in the restaurant, and when we got there, we were told that the Television in the Restaurant does not play basketball. The bartender told us that the Television has never played a game since they upgraded, and he is not sure why they are promoting the game in the hotel.

This is a case of classic misrepresentation of the Marriott Brand and total disgregard for the guests. Obviously there is a clear breakdown in the management, and I can assure you this is one hotel I will not be staying again, and will never recommend this place to anyone.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, February 3, 2014
JJones2474,
I appreciate you writing and bringing these concerns to my attention. We sincerely apologize for your disappointing experience and would certainly never want to leave you with a poor impression. I assure you that your comments have been addressed with our staff and additional steps will be taken to improve our overall guest experience. We value your business and hope you will return to see our improvements. Thank you again for writing.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Orlando
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2014

We've been to many Marriott Residence Inn properties but we'd have to say that this ranks at the top of the list for the friendliest staff, large room with living area, wall of windows making it bright and inviting. The buffet breakfast was plentiful and kept up with the most accommodating staff that unfortunately is rare these days. It's very obvious that this facility is well managed as each member of the staff were friendly and extremely helpful. Parking a bit tight but valet service prompt and efficient. Marriott should use this location as a template for their training system wide.

Room Tip: Higher floors away from street
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 27, 2014
Pat C,
We appreciate your complimentary review, and thank you for selecting Residence Inn Pompano Beach. We're pleased to hear that our accommodating staff, beach front property, and value added amenities exceeded your expectations. We look forward to sharing your compliments with our staff, and we hope you'll visit us again soon. Thank you again for writing and ranking our hotel at the top of your list.

Sincerely,
Tom Hastings, General Manager
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West Chester, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 21, 2014

Nice hotel, great continental breakfast and the staff couldn't be nicer! Each room has a nice view of the ocean and the rooms are spacious with the mini kitchen. I would definitely stay here again. I was unable to return home due to the January east coast snow storm and they accommodated a late checkout for me. Unfortunately, no rooms were available to stay the extra night.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 27, 2014
Cathyfg,
Thank you for sharing feedback from your Residence Inn Pompano Beach experience. It's wonderful to hear you enjoyed your stay in our ocean view rooms. I'm sorry that we were unable to accommodate an extra night stay when the east coast snow storm extended your travel. We value your business and hope to welcome you back again soon. Thank you once again for writing.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 14, 2014

Eat delicious gourmet cuisine. Never feel deprived. Lose weight and get on the road to wellness.

Impossible, you say? Well, it isn’t—because I am living testimony to it! In my week at Naturally Well by the Sea, I ate healthy, delicious food prepared by Marian Tobin-Hardy and her chef, Mamoune, lost weight (more than I expected) and felt better than I had in ages. And even though the spa is located within a Marriott Residence Inn, I was never tempted by the availability of foods and beverages that are not on the program because I was always satisfied during and after our meals.

Dr. Randall Hardy’s insights and lectures on wellness and our bodies were—as always—wonderful and informative. The hotel rooms are beautiful and spacious, and having a washer/dryer in the large bathroom was a huge plus, especially for workout clothes. The fitness instructors were top-notch and accommodating to different needs. And everything is located on a gorgeous beach—perfect for swimming, walking, or just chilling out with a good book.

I have been a longtime wellness spa guest, initially at Fit for Life/Spa Atlantis, later at the Regency, and also Canyon Ranch in the Berkshires. My visit to Naturally Well by the Sea was the best yet! In the words of the Terminator, “I’ll be back!”

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 25, 2014
Robin C,
We appreciate your feedback and review from your week at Naturally Well by the Sea at Residence Inn Pompano Beach. We're happy to have been a part of your stay, and we're glad you found the program to be an exceptional experience. I'll be certain to pass along your compliments to Dr. Randall Hardy, Marian Tobin-Hardy, and Mamoune. We look forward to your next visit and thank you again for writing.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkland, Florida
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 10, 2014

Recently stayed at this Hotel over New Years, staff was pleasant, nice beach, pool OK. Rooms have small kitchenette with full refrigerator, microwave, sink, stove top for cooking. Room furniture was a little worn but still in good taste and clean. Each room has a balcony looking at the ocean. They have a small restaurant and bar downstairs. I would stay again and try to get rooms as close to the Ocean as possible.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 23, 2014
zzackz,
Thank you for writing a review from your stay with us at Residence Inn Pompano Beach. We appreciate you selecting our hotel over New Years, and we're glad you enjoyed your stay. We hope to welcome you back again soon. Thanks again.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamarac, Florida
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 8, 2014

The worst hotel I have ever stayed. The most unfriendly staff. Be ready to expect dents on your car. The rooms are old. Marriott should Definitely consider checking out the horrible management here. Never would recommend to anyone. Except for the beach view they have nothing.

  • Stayed January 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 11, 2014
Romeo0707,
I appreciate you writing and bringing these concerns to my attention. It's unfortunate to hear of the areas we fell short in providing the exceptional stay and service that you deserve. Please know your feedback is important to us and we hope to speak with you directly regarding the issues you encountered during your stay.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
104 reviews 104 reviews
46 hotel reviews
Reviews in 47 cities Reviews in 47 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed January 5, 2014

The entrance to the Marriott Residence Inn can be very easy to pass up, as its elongated shape without an entrance on A1A can be hard to see. But once you find it, this is a very enjoyable stay. Parking is all valet service, sparing one having to look for parking. The suites are all spacious and well appointed, including kitchen facilities, washer & dryer and free wireless internet. The hot breakfast, also complimentary, is perfectly acceptable and add to the good value of this hotel. There is also a very nicely equipped fitness center.

Service is friendly and the late afternoon fresh baked chocolate chip cookies are just one more of the niceties that make Marriott a brand that knows how to offer friendly service to its guests
.
Much better than just another hotel on the beach, an entire suite on the ocean make this a well worthwhile place to book!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 11, 2014
JerryTheRugGuy,
We appreciate you sharing reflections about your enjoyable stay with us at Residence Inn Pompano Beach. We're pleased to know our spacious accommodations, friendly service, and value added amenities perfectly suited your travel needs. We hope you'll have an opportunity to visit us again in the future. Thank you once again for writing.

Sincerely,
Tom Hastings, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront

Address: 1350 North Ocean Boulevard, Pompano Beach, FL 33062 (Formerly Ocean Sands Resort & Spa)
Location: United States > Florida > Pompano Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Pompano Beach
#5 Family Hotel in Pompano Beach
#6 Romantic Hotel in Pompano Beach
#6 On the Beach Hotel in Pompano Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront 3.5*
Number of rooms: 89
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Also Known As:
Residence Inn By Marriott Fort Lauderdale Pompano Beach/Oceanfront Hotel
Ocean Sands Hotel
Ocean Sands Resort Spa

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