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“Every room faces Ocean” 4 of 5 stars
Review of Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront

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Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront
3.5 of 5 Resort   |   1350 North Ocean Boulevard, Pompano Beach, FL 33062 (Formerly Ocean Sands Resort & Spa)   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #8 of 35 hotels in Pompano Beach
Parkland, Florida
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Every room faces Ocean”
4 of 5 stars Reviewed January 10, 2014

Recently stayed at this Hotel over New Years, staff was pleasant, nice beach, pool OK. Rooms have small kitchenette with full refrigerator, microwave, sink, stove top for cooking. Room furniture was a little worn but still in good taste and clean. Each room has a balcony looking at the ocean. They have a small restaurant and bar downstairs. I would stay again and try to get rooms as close to the Ocean as possible.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 23, 2014
zzackz,
Thank you for writing a review from your stay with us at Residence Inn Pompano Beach. We appreciate you selecting our hotel over New Years, and we're glad you enjoyed your stay. We hope to welcome you back again soon. Thanks again.

Sincerely,
Tom Hastings, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tamarac, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 8, 2014

The worst hotel I have ever stayed. The most unfriendly staff. Be ready to expect dents on your car. The rooms are old. Marriott should Definitely consider checking out the horrible management here. Never would recommend to anyone. Except for the beach view they have nothing.

  • Stayed January 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 11, 2014
Romeo0707,
I appreciate you writing and bringing these concerns to my attention. It's unfortunate to hear of the areas we fell short in providing the exceptional stay and service that you deserve. Please know your feedback is important to us and we hope to speak with you directly regarding the issues you encountered during your stay.

Sincerely,
Tom Hastings, General Manager
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Philadelphia, Pennsylvania
Top Contributor
95 reviews 95 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed January 5, 2014

The entrance to the Marriott Residence Inn can be very easy to pass up, as its elongated shape without an entrance on A1A can be hard to see. But once you find it, this is a very enjoyable stay. Parking is all valet service, sparing one having to look for parking. The suites are all spacious and well appointed, including kitchen facilities, washer & dryer and free wireless internet. The hot breakfast, also complimentary, is perfectly acceptable and add to the good value of this hotel. There is also a very nicely equipped fitness center.

Service is friendly and the late afternoon fresh baked chocolate chip cookies are just one more of the niceties that make Marriott a brand that knows how to offer friendly service to its guests
.
Much better than just another hotel on the beach, an entire suite on the ocean make this a well worthwhile place to book!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 11, 2014
JerryTheRugGuy,
We appreciate you sharing reflections about your enjoyable stay with us at Residence Inn Pompano Beach. We're pleased to know our spacious accommodations, friendly service, and value added amenities perfectly suited your travel needs. We hope you'll have an opportunity to visit us again in the future. Thank you once again for writing.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, OH
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 29, 2013

We stayed at Residence Inn Pampano Beach for 2 nights while visiting south Florida. We chose the hotel for its oceanfront location and good reviews from TripAdvisor.com. Our rooms are very spacious and are generally very clean. All the staff we met were very friendly and my son even had a good conversation with Mr. Hastings, the general manager. The folks at the valet desk are efficient and friendly, especially the mid-age gentleman who works evening shift.

Miles of fine sand beach are just outside of the hotel and walking to the light tower in the misty early morning was soothing and romantic. The hotel has two heated pools and they work great on a day when ocean water temperature is cold. Breakfast is included and they are very good and plentiful. They don't have enough sit down area for breakfast but you can always go use the bar and lounge area just down the hallway.

The city of Pampano Beach is about 4-5 miles north of Fort Lauderdale and there are many other activities, sites, and fine restaurants just 10-15 minutes drive away. We found a lot of good restaurants driving down south on US Route 1, less than 15 minutes drive.

Room Tip: The 2-bedroom, 2 beds unit does not have a sofa bed which is different from most of the Residence In...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 2, 2014
Doc_Genetics,
Thank you for writing a review from your experience with us at Residence Inn Pompano Beach. We appreciate you and your family choosing our hotel while visiting south Florida, and we're pleased to hear you enjoyed your stay, our clean accommodations, and warm hospitality of our staff. We hope you'll have an opportunity to visit us again in the future. Thank you once again for writing.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 28, 2013

The rooms are very nice, spacious, updated, kitchenette, VERY comfortable bed and tons of pillows. Fresh clean sheets and towels. The hotel was designed so every room has a balcony and view of the ocean and when you lay in bed there is a window that faces out to the ocean, at least the way my room was set up. The customer service is outstanding. If you need any help with your room, they immediately tended to it. The doors open to the outside walkway and one day it had rained and there was a big puddle in front of my room and I could not enter the room without walking through it so called the front desk and literally, in one minute they removed the water. Every staff member was professional, friendly and polite. I did not utilize the restaurant because I was at a health program that is run by Naturally Well by the Sea and they provided all the wonderful food we ate at this hotel. I do highly recommend this program which is not part of the hotel but a separate program that utilizes the hotel rooms, spa, hotel and function rooms to run their own program.

Advice...I would get a room closer to the beach than the street because if you sleep with your balcony door open like I do, as I dislike AC, there is quite a bit of street noise as the hotel is right between the beach and a main road. With all doors closed though, the room was very quiet. I was there in late November and despite complaints, the heated pool was not very warm, however the whirlpool was wonderfully warm. The beach was nice but when I was there, there was construction going on a few hotels down the beach so all day long construction equipment was rumbling by which did not make for much relaxing on the beach but I was walking or swimming so it did not affect me much. The folks who live in the area that I met on my beach walks were very friendly and nice.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, January 1, 2014
LovesEastportME,
We appreciate you taking a moment to share feedback from your experience with us at Residence Inn Pompano Beach. We're glad you had an enjoyable stay and felt well taken care of by our staff throughout your visit. We work hard on offering excellent customer service by having a team of genuine and dedicated associates that strive to provide exceptional guest experiences. Your feedback is important to us so we thank you once again for writing. Please plan to visit us again soon.

Sincerely,
Tom Hastings, General Manager
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Tonawanda, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 15, 2013

stayed for 5 nights. gained 5 pounds on the daily breakfasts. lol. they were very tasty with a good variety to choose from. the rooms were spacious and clean. my only complaints are the a/c is noisy and the sliding doors in the room and in the restaurant were almost impossible to open. one other thing. our room had very little lighting. bedside lamps were it and they were not very bright. the staff was friendly and helpful and the beach and pool were great. enjoyed watching the wind/kite surfers and the goodyear blimp.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, December 16, 2013
gram162,
We're happy to hear from you and we thank you for writing a review from your stay. We appreciate you sharing both positive feedback on the aspects that made your stay enjoyable, as well as opportunities for improving our guest experience. It's great to hear that our friendly staff, clean accommodations, and breakfast selection met your satisfaction. I have shared your valuable comments with our maintenance staff in order to make the necessary repairs. We thank you again for selecting Residence Inn Pompano Beach, and we hope to welcome you back again soon.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, New Jersey
Top Contributor
74 reviews 74 reviews
41 hotel reviews
Reviews in 47 cities Reviews in 47 cities
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed November 30, 2013

This was my second visit to this property. The location is great and the beach is wonderful.

The lobby level is very impressive and maintained well. But it's an older building in need of maintenance. The a/c units need to be replaced. We had to call several times to get the noise level down. Even when we moved to a different room they had to service the a/c.

Reminded us of our stay last year. The rooms could use a thorough cleaning. Bathroom walls need a wipe-down. One of our two toilets never stopped running. The lower wall areas near the bathroom floors were just gross.

There was a lot of closet space but a shortage of hangers. And one bathroom had a large closet which was odd. There is a safe or two in the room.

Although it's a non-smoking property, we smelled cigarette smoke several times. I guess people were smoking on their balcony.

I do like that there’s a full size fridge and plates/utensils. Microwave and toaster too.

The included breakfast buffet is very good; large assortment of eggs, potatoes, some type of meat, breads, muffins, waffles, cereals, fruit and yogurt. They change it up a bit every day too, which is nice.

Their internet was quite slow. TV channels weren’t clear.

The pools and hot tub were great. Glad the heater was working in the pool this year.

Valet parking only; $19 per day. I don't know why there isn't a self parking option at the FL properties I've visited over the past years.

The staff needs to be better educated as to the room types. I did myself a favor when there last year and asked to see the 3 types of rooms so I knew what I wanted to book. That was a good thing--I knew more about the rooms than the staff! But everyone working there needs to visit the room types to be able to accurately describe them and not give inaccurate information to potential guests.

The king sized bed in our 2 room suite was not good quality though the queen was fine. The rollaway was horrible and needs to be thrown away, along with some of the blankets we were given which were both torn and stained.

Dogs are allowed and we saw assorted sizes. We were told that dogs are supposed to be on the sixth floor only, yet we had one next door to us on another floor.

We like the location of this property and it's a decent value. It has the potential to be absolutely wonderful, yet needed improvements don't appear to be happening. I know other guests had issues as well.

We will be checking out other options for next year's visit to FL.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront, responded to this review, December 9, 2013
mizlori,
Thank you for your review and return visit with us at Residence Inn Pompano Beach. Guest satisfaction is our highest priority so we appreciate you taking the time to share your positive feedback, as well as opportunities for improvement. We sincerely apologize for the areas we fell short of meeting your expectations. We value you as our guest and will certainly take your comments into consideration for improving our property and overall guest experience. Thank you for the opportunity to serve your hotel needs. We do hope you'll visit us again so we can provide a more positive stay in the future.

Sincerely,
Tom Hastings, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront

Address: 1350 North Ocean Boulevard, Pompano Beach, FL 33062 (Formerly Ocean Sands Resort & Spa)
Phone Number:
Location: United States > Florida > Pompano Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Pompano Beach
#7 Romantic Hotel in Pompano Beach
#7 On the Beach Hotel in Pompano Beach
#7 Family Hotel in Pompano Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront 3.5*
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Also Known As:
Residence Inn By Marriott Fort Lauderdale Pompano Beach/Oceanfront Hotel
Ocean Sands Hotel
Ocean Sands Resort Spa

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