I look for clean room, refrigerator and microwave, free breakfast and wifi. If I have those things I'm happy. I haven't needed any services, and I don't need the staff to go out of their way for me, so I don't know about those complaints.
I think the room if very spacious and comfortable, linens, bed, etc. There is no oven, but a full size fridge and stove top. Separate whirlpool bathtub in bathroom I haven't used. And a small standup shower that's okay. Hot water, water pressure, all good.
They have a spa, workout room, pool, I've not used any of those items. The higher floors do give a better view of the ocean and it's beautiful to wake up to in the am.
The free breakfast in plentiful. The parking is all valet, and is an extra charge. I look forward to staying here again