We have stayed in many Marriott properties, but found this one to be sub par. First night climbed into bed to find sand all over the inside of the sheets leading me to believe the sheets had not been changed from the previous guests. We told the desk the next morning and requested an immediate sheets change on both beds, although one did not have sand, but we were questioning whether it was changed as well. Upon returning that afternoon, we found they had NOT changed the sheets, just made the bed up again!! Gross!! There was hair in the shower drain, which did not belong to either one of us, which made us question the shower being cleaned between guests. Several requests for dishwasher soap were never filled, which made us wonder how clean the dishes in the kitchenette were! Overhead light in shower and toilet area was burned out and never replaced. Although this hotel has been "refurbished" and I use that term loosely, it is in dire need of new carpeting and paint. The public areas were newly remodeled, but not the rooms. Marriott should be ashamed of putting their name on this property. Although location and beach were great, will never stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for writing. I sincerely apologize that the cleanliness of your room was not met with our excellence in service. I have discussed this review with our housekeeping staff to heighten our awareness of such issues and make improvements for our guest experience. We value you as our guest and hope you'll give us another chance the next time you travel to Pompano Beach.
Chris Floyd, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.