We got to the hotel, noticed it had a weird layout and seemed to be part of some sort of Christian conference center, and inside there were bible quotes all over the place. We had only planned on a one night night stay, so we decided to take our chances. We checked in and went to our room, which had two double beds, not the king bed that we reserved. I called the desk, and was told that you get what is available, so I went to the desk, was told the same thing until I pushed the issue, the they pulled someone else's resevation and wanted to switch our room with theirs (I assume they were hoping that the other people wouldn't care that they weren't getting a king bed), but by this time my wife and I were so aggravated we asked for a refund, upon which we were told that we had to contact Hotels.com since we booked through them. We called them and they called the hotel and were told that they tried to accomodate us, but we refused. Anyway, after a few calls to Hotels.com, the hotel has told them and us that they will not refund our money....mighty Christian of them in my opinion.
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- Also Known As:
- The Forum Hotel Pompano Beach