Absolutely horrible experience. Checked in and checked out within 1 hour because I had no idea the hotel was actually inside of a large office style building / old hospital and would not appear to be a hotel at all. It was a mix between a hospital, office building, and small section at the end of a hallway with some rooms they refer to as a hotel. The wifi (internet) did not work on my phone or on my computer. There was hair left on the shower floor and the room had a foul odor. The bathroom was tiny and disgusting - far from what you would expect in a hotel. I found out later that this used to in fact be a hospital which explained a lot. I checked myself into a Courtyard Marriott about 15 minutes away in Coral Springs for $100 more and stayed in a real hotel with no problems and a very pleasant experience. I had no problem paying for the first night at this hotel since it was a last minute cancellation due to the horrible condition of the hotel and the fact I didn't want to stay any longer than I already had. I didn't even unpack!! However, I figured they would in good faith do the right thing and refund me for the additional two nights that I was not staying. Nope. After waiting to speak with Carma, the manager, and allegedly the only person who can handle credits/refunds/and complaints (5 days of "she is on the other line", "she is with a guest", "she is out of the office", "she'll call you back", etc), I have given up!! I have never had a difficult time speaking with a manager about an issue at any hotel before. I have been unable to reach Carma (954-784-1111 ext 1007) since 11/04 (it's now 11/11) and in my opinion, unacceptable, unprofessional, and a poor way to run a business!! Do yourself a favor and find a different "hotel" or just choose the Courtyard Marriott which is fairly close and in a much better area.
*11/14: Update: Carma finally returned my calls, however, claimed she never received any messages other than 1 voicemail, claims I never checked out, claims there are no problems with the property, and lastly, refuses to give any refund towards my 3 night stay that I checked in and checked out within the first hour of being there. What a joke this place is!!
- Official Description (provided by the hotel):
- The Forum is a full-service lodging and conference facility that welcomes families and business personnel for daily, weekly and even monthly stays. With 60 guest rooms and suites, relaxing community lounges, a long list of amenities, and our non-alcohol policy creates a safe and peaceful environment right in the heart of South Florida. Whether you are traveling to South Florida for business or pleasure, our Pompano Beach address positions you in a prime location of Broward County, near shopping, dining, sightseeing, golfing, and our pristine beaches. All of our rooms and community lounges come with the conveniences of home - Free Wi-Fi, coffee maker, cable television, microwave oven, refrigerator, laundry facilities, vending machines and more. For those looking to start their day with a powerful breakfast, one stop at our Continental Breakfast area will send you off with the energy and nutrients you need, thanks to a variety of delicious and health-conscious options. Guests looking to interact with others, or just relax in an area outside of their guest room, will enjoy The Forum's community lounges, located on each floor. Lounges include free Wi-Fi, television, comfortable couches, vending machines, etc. Fitness buffs do not have to skip their usual workout routine when staying at The Forum, thanks to our state-of-the-art fitness center. All of these amenities and more are available when you plan your stay at our hotel. ... more less
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- Also Known As:
- The Forum Hotel Pompano Beach