I booked this room through "Cheap O Rooms", I had to travel from Daytona Bch Fl to Pompano for my Grandfathers funeral service. The price was great, so I booked it!!
When we arrived (thank God for GPS), I was amazed with what I saw from the outside, the rate was so cheap, I had not exspected such a big beautiful building.
Only after reading these reviews did I realize this was a converted hospital, still not a big deal.
The tv was an old school tv, and the remote control was broken, I went to the front desk, they gave me new batteries, although I knew when I went down there it was not what it needed. The lights on the remote were lit, if the battery was dead, that wouldn't be the case...still not the problem.
When I checked out and arrived at the funeral, I realized I left a black dress there. I called the next day (Monday 11/12) and let them know I had left it. The woman who took my first call confirmed that they had my dress, and then, rather than take my information, she transferred me to the "secretary" to leave my information.
I called back to check on the dress, and the process that wold be needed to return it. The same woman (Vikki) I spoke with Monday said they did not have it. I reminded her that we had spoken earlier in the week and that she already confirmed that they did. I then get the "supervisor" on duty who again told me they didn't have it. I went over the conversation I had on Monday, as well as the message that I left on the vm I was transferred to.
She asked me the size of the dress, the name on the tag of the dress...are you kidding me??? I told her I was unsure of the size, it could be this or that, adn the brand of the dress!!! Yeah, alright!! She ended up disconnecting the call. I am certain that the maids, or the desk clerks, or the SUPERVISOR (and I use that term loosley) liked and kept the dress. Pathetic!!! Abosolutly PATHETIC.
Messages from God are all over the hotel, and what a pleasent ora that gave, but to steal my dress, now that isn't very Christian now is it?
Honesty and customer service are the most important qualities I look fo rin anything, this place failed there, and I will never stay there again. What a huge disappointment!!!!