As a Club Wyndham Access Gold VIP owner, we have been to many resorts. This is the worse!!! The customer service of the front desk was horrible. I truly believe that they go out of their way to make you wait on your room, just because you requested a pool view, or a room near this or that. They told us a room was ready at 4 when we arrived, but "because we had made special requests, we would have to wait." Our room was ready finally at 6 p.m!!! The same thing happened when my guests arrived a few days later......they love to make you wait until 6 p.m. if you have any sort of special requests. I have never had to wait this long at any other Wyndham resort.
Next.....the "member update" meeting. Granted, the group meeting was a different touch, and turned out we were very knowledgeable about everything as an owner except one question we had. So we were told to get with an advisor after the meeting to have our question answered, so we did just that. Turns out, they don't just want to answer your question, they want to sell you something you don't want or need. We were pissed as we were told our question would be answered. When we told them thank you but no thank you, they had to "leave the table" to go print this off or that off, which just took up more of our time. Finally, we called in her supervisor and told him to get us out of here. When we told the first lady we just want to leave, she immediately went from "kind" to "ugly."
Our room was fine. We had a 2 bedroom 2 bath, with washer/dryer, pool view, just as we had requested. However, the ice maker was broken and required 2 trips from the maintenance guy to fix it. No big deal. our toilets did not flush well, no biggy. You really did not hear your neighbors upstairs or next to you either. The guards at the gate tend to sleep on the job as we had to always wait for them to open the gate.
Now, here is my biggest grief about this place---- KIDS RUNNING AMOK!!! Really, parents, when you go on vacation, you are still responsible for your kids. We took our 2 teenagers with us, who were never out of my sight and never left alone anywhere in the resort. Kids without parental guidance tend to be very disrespectful of the resort and other people's comfort. I saw kids playing with the handicap pool access chair like it was an amusement park ride--made me sick!!! Then I saw kids going up the slide backwards when the lifeguard was not around. REALLY!!!! Where are your parents! I called security more than I should have to. I even saw adults drinking beverages IN THE POOL!! when there are signs that clearly state not to do this.
We did take a trip to the Royal Vista resort and discovered next time we will stay there. It was very quiet!!!! my teenage girls loved it (again, they were never let out of our sight). If we come to Ft. Lauderdale again, we will stay at the Royal Vista. Many families come to the Palm Aire just to do nothing, and I think that leaves for many bored kids. We came from Minnesota to check out South Florida, so we were very busy and on the go every day, keeping my kids busy. Never again.
pool views are definitely better to look at than a city view, but beware, you will see misbehaved ki...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. We are disappointed to hear your interaction with the resort staff did not meet your expectations. We know that while on vacation, it is important to be treated well. As you know, we have a large number of guests that occupy our properties so we do apologize for the concerns with other guests on property. We sincerely appreciate the feedback and will be taking action to ensure that this is not an issue for futures guests. Again, thanks for taking the time to reach out.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.