We have stayed at many Wyndham vacation resort properties, and enjoyed all of them...until this one. Absolutely the worst vacation stay we've every had. I can mention the little things that make a difference for families like: (1) Music and Karaoke till past 11 PM loud enough to keep parents awake, let alone the kids. (2) Asking for laundry soap that is supposed to be provided on Monday evening, Tuesday at 8:30 PM, Tuesday at 9:30 PM, and then awakened at 11:04 PM on Tuesday by a phone call that housekeeping is on their way up (3) Employees smoking in the service room right next to our Condo, so the smoke crept into our condo...EVERY DAY we were in that room. So then we'll get to the BIG problem...BED BUGS in the room. And the 50 + welts on my wife's body will attribute to them, not to mention the fact that I caught two live bed bugs. When I went to report this to the management, Monique Cooper just rolled her eyes at me...until I showed her what was in the zip-lock bag. Delondo Lemon and David Ebanks were no help either. They worked on getting all of our clothes and suitcases dry cleaned to assure the bed bugs were dead...but we found out they didn't dry clean the shoes...those were dryed in their high heat condo dryers. This damanged (for example, melted flip-flops) many shoes, and we ended up losing one shoe...no idea where that one is to this day. We were told we would be reimbursed for the cost of replacing the shoes. Receipts were mailed to Delondo Lemon, and you guessed it...no money reimbursement. We were moved to an open condo for the rest of our stay. That was curious to me because when we complained about the smell of smoke in our condo (See smokers above), we were told there were no opennings anywhere else...LIARS. And what bothered me the most, and was written in a complaint letter to Delondo Lemon as Guest Services Manager is this: NOT ONE PERSON ever asked about my wife's bite marks on her body. They were more concerned about the reputation of the condo, keeping this quiet from other guests, and the bottom line of costs of fixing the situation than the actual people in the resort. That tells me all about these managers as individuals. Don't go to this condo, and if you see any of these names as a manager, don't go to that condo either.
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- Also Known As:
- Wyndham Palm-Aire Hotel Pompano Beach
- Wyndham Pompano Beach
- Palm Aire Resort
- Pompano Beach Wyndham