We are staying here for a week- we are a couple with youngish kids. The apartments themselves are quite nice and decent value. About $250 a night for a 2 bedroom apartment. The master bedroom contains the bed, beautiful jacuzzi and a shower, unfortunately there is no door or partition between the bedroom section and the bathroom section which might be considered romantic to some but very weird and uncomfortable to me.
We had called ahead on the day of our check in and asked if we could be roomed close to our friends who are staying at the same hotel. We arrived at 3am, and not only did they not place us close to our friends, they put us in a different building.
When we checked in we asked that we not receive any calls from the hotel before 10am due to our late arrival. of course at 9am we get woken up by a call from concierge to invite us to a timeshare presentation.
once we were given a key we were left to make our own way to our room which was in a different building to the check in desk. The buildings are not signed so you have to try and follow a map to find your apartment and at 3am when you are exhausted and the property is dark, this is not easy at all.
then came the piece de resistance. the next day we went swimming at the hotel pool. we all got out of the pool to eat lunch and used the pool towels that were in our room to dry off. after lunch we went back into the pool and thats where things really went wrong. I got out the pool and went to the front desk to ask how I could get more towels for my family as the first batch were still wet. i was told i had to take the wet towels back to my room and then call housekeeping and ask them to substitute the wet towels for new ones. very well, i made the 7 minute walk back to my room and called housekeeping. no response. i called the front desk. no response. i called about during the course 15 minutes. no response. so i went back to conceirge and asked for their assistance. the manager called housekeeping and ordered them to bring towels to him within 2 minutes. approximately 20 minutes later they showed up with towels.
I would never stay here again because getting hold of towels is a one hour ordeal.
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