We are still here on site and I've just got to let other travellers know about this resort. We arrived November 18th just as they were about to move their lobby to another building. Check in was okay and our room was ready early which was great. But when we got to the room, it was obvious that the cleaning staff had not finished. The floor was filthy and the furniture was not put back in place. We let them know and told them we were going out for a couple hours and so it wasn't a big deal. When we returned no one had been in the unit. Then we found out things were missing in the kitchen and bathroom. There were no hooks or rods to hang up wet towels or bathing suits. The tile floor everywhere crunched under our feet and there were ants in the kitchen. The resorts garbage facility was right outside our unit and everytime staff brought garbage we could hear the loud metal wheels of the trailer on the asphalt. We were in the oldest building on the 3rd floor. We found out from a sales rep that this is where they put the RCI people because only Wyndham owners get into the nice newer buildings.
When we let them know again about the issues they said they would move us. And we were moved to another unit same building one floor up facing the parking lot and the sand pile out back. I include that detail because they have decided to trash one golf course and stockpile all the sand under the course, clean it and sell it to the Fort Lauderdale airport. So dump trucks are being filled by swing shovels all day every week day. You hear them on the road, you hear them by the pool. The sand is so close it gets into the pool everyday.
Oh, and the bbq by the pool at this building was not working properly - even a danger. So we reported it 5 days ago and there was going to be a new one the next day. It wasn't there. Then they were going to replace it but it wasn't there. Then the next day we were told they had bought a new one and it would be installed by the end of the day. That was yesterday. Today it wasn't there. We asked again and found out that one had been ordered but it wouldn't arrive for another couple days.
Whenever there is an issue they are very slow to react. Very pool customer service. It's like they don't really care if we are here or not. They hold staff meetings out by the pool we use which for a business owner trying to enjoy vacation is not relaxing.
There is one tennis court and you have to book it with the front desk. It is in pretty good condition. all the pools are supposed to be heated but one is cold so either it isn't or it isn't working. The elevators are ancient and one isn't working. They are very slow.
Most of the staff here doesn't seem to live out the Count on Me philosophy: Count on me to:be responsive to your needs; be respectful in every way; deliver a great experience. Our experience has not even closely met our expectations. And we've been to a lot of timeshare resorts. We were asked to participate in a group session to find out what is new with RCI since Wyndham bought it but when we arrived we ended up having a private session - not what we expected. And we were told over and over again how big and best Wyndham is. That is certainly not the case in our experience. Bigger is not always better and that is true of our experience here.
While the location is great if you want to golf. Other than that, go somewhere else. There is a small bar on site but no other food available except through what the activity staff does. We went to the 50's night for burgers and floats and it was horrible food.
The location is central to a lot of great things if you don't mind being away from the beach. The casino is across the road, there is a Winn Dixie close by and drug stores. It is easy to get to the beach or the malls from here. Location in that respect is the best part of the resort. Or if you golf, while you are here you are treated like a member at the Palm Aire golf courses. We golfed a couple days on The Oaks course and it was beautiful and a great price.
We will never come back here and this experience has even soured us to Wyndham. We had stayed at the Santa Barbara in 2009 and had a wonderful experience. We thought this would be similar but it such a stark contrast.
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- Also Known As:
- Wyndham Palm-Aire Hotel Pompano Beach
- Wyndham Pompano Beach
- Palm Aire Resort
- Pompano Beach Wyndham