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“Real problems and some small ones too” 1 of 5 stars
Review of Wyndham Palm-Aire

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Wyndham Palm-Aire
3.0 of 5 Resort   |   2601 Palm Aire Drive North, Pompano Beach, FL 33069 (Formerly Palm Aire Resort and Spa)   |  
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Ranked #13 of 36 Hotels in Pompano Beach
GreenLeadersSilver level
Vermont
1 review
5 helpful votes 5 helpful votes
“Real problems and some small ones too”
1 of 5 stars Reviewed January 15, 2008

Some points are bigger than others. Points 1-3 and 12 are the most important.

1. Our arrival transition was appalling. We arrived at 1 AM and were assigned a room number, which we were told was way down the hall past the business offices. So we dutifully parked where we could on the other end of the building, carried out bags in, and then wandered the hallways looking for out room. It was now 1:30 AM and we were exhausted. Returning to the desk clerk, we got an apology and then sent OUT of the resort to another address beyond the guard gates at the Palm Queen. It was 1:45 before we found it. Now we were not only exhausted, but furious.
2. The good news was that the parking lot was empty becasue this annex was almost deserted. It was never described as an "overflow annex" by anyone, but it obviously was.
3. The bad news it that it was the obviously a remnant of an earlier era far removed from the center of activity. This location turned out well enough for us as a couple without kids, and a plus in that it was quiet without the constant mind-numbing background muzak found elsewhere. It also had a delightful back yard with mature vegetation, contiguous to the golf course and driving range, a big plus for us. We had the pool to ourselves obviously, and NO neighbors. There only seemed to be one other couple in this 1950’s style converted motel. Some clerks told us that owners never accept a placement there, and I certainly understand why. Maybe it should be marketed differently and it certainly should be less expensive. The interior was VERY disappointing, but the actual isolated location by the golf course was fine. There were no vacancies for us to be sent back to the main resort. We tried.
4. The coffee table brochure advertised a $2.95 “Hole in one” breakfast at the clubhouse next door. It was now up to $3.95 in actuality, with no coffee. Good breakfast though.
5. The coffee table also had the November issue of the Home Box office schedule. It should have been January.
6. The bedroom had only two bedside lamps for lighting the whole room. One had a 60 watt bulb, the other had a broken bulb with an actual hole in the glass. At our request, the front desk sent someone over to change the bulb, but he replaced it with another 60 watt bulb. Together this was still not enough light to light the room and certainly never enough for reading in bed or in the chair. It was dark, and for us, depressing.
7. The kitchen table is very badly chosen. The glass on the huge pedestal meant no room for even a child’s legs. We both had to sit sidewise with our knees left or right. It was also too large for the room. We each had to turn sidewise to walk by it go down the hallway from the kitchen to the bedroom. Maybe with a smaller coffee table there would have been room for a good kitchedn table/desk.
8. The whole place only had ONE wastebasket, an industrial sized one visually dominating the kitchen. It was too big to put in any cabinet. The fact that there were no other baskets in the baths or bedroom meant that we always had to carry stuff from the three other rooms into the kitchen to dispose of it. I expect some people would have tried to flush Q-tips, beauty pads, sanitary napkins down the toilet.
9. Maybe this is the way it is all over Florida, but there were no recycling contains anywhere for paper, cans, glass etc. This is unconscionable in 2008. It should be a law as it now is in most states.
10. The time-share sales pitch that the Concierge sold as an “evaluation” was just dishonest. I teach people how to do evaluation research, and that was not an evaluation, but a soft sales pitch. The satisfaction questionnaire had many errors and was transparent as a window. Please be more honest in what you call it. This gives my own work in Evaluation Research a bad name.
11. The USA TODAY at the front desk was supposedly labeled and reserved for “Elite” or “Gold” guests only. That’s insulting.It made me feel like a second class citizen. If you really do have elite guests, you should deliver the paper to their doors anyway.
12. But the biggest problem was the failure of the promised wireless connection and long lines for the two hard-wired computers in the Business Office. This had enormous effects on ability to enjoy our vacation. We are both professionals and could only take this particular time off from our work obligations if we could spend an hour or two a day at our computers. We even called before booking to make sure that we would have a computer connection. The signal in the Queen Palms was too weak for a connection, and when I paid the $30 for the week to use it even in the lobby, it failed consistently. It didn’t work in the lounge of the tower buildings either. The number of angry guests we met was not surprising. Two clerks told us that if we really needed to get on-line, to go to the McDonalds on the corner, which is exactly what we ended up doing. This is terrible. People who pay what they do for these time-shares should be guaranteed free and functional wireless service in this day and age.

Stayed January 2008
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651 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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cook1386
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2007

After reading some of the reviews before leaving I didn't know what to expect. I stayed in a 2 bedroom suite in the Sable building that over looked the pool. The room was very clean, the furniture was alittle out dated but the over all stay was great. After checking in your asked to make an appointment to take a survey, witch is really a sale pitch for one of there time shares. If you take the survey they offer you free tickets to alot of different things(dinner, wild life expeditions, boating ect...) It only took us 1/2 hour for the survey so it was well worth it. The staff was very nice and helpful. The hotel has alot of events scheduled everyday to keep the little ones busy. The location was good because your by every express way, but be careful! There were so many accidents people drive to fast there.

  • Stayed December 2007, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 15, 2007

Very tired looking apartment. Bed linen with holes in, bathroom with mould, and windows so filthy you could scarcely see out of them. Could not get them cleaned and so cleaned them ourselves! Carpet had to be shampooed, but still had stains.

Very spacious apartment and good pool areas, but loungers very old and dirty.

  • Liked — Spacious
  • Disliked — Cleanliness and service in room
  • Stayed December 2007, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raleigh, nc
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 12, 2007

After all the negative reviews, I was really surprised at how nice the resort was. We enjoyed our stay and had no complaints. We were on the 10th floor of the Areca building, poolside. The room was very clean and nicely appointed even though they apparently plan to rennovate this building.

I'm baffled by the crime warnings, the area surrounding the resort is a commercial area so it has more of an industrial feel to it, but it is not unsafe. I liked that we could walk to the grocery store. There are restaurants nearby, but it's fast food type things. If you want a nice restaurant drive 10 min and eat at a place on the beach.

As for the security guards at the gate in plastic chairs - they're there to help people with the gate since you have to insert your room key to enter the resort. Of course, the resort is accessible only to it's guests which is why they have a gate.

The resort did a lot to ensure that the guests had a good time, some of the entertainment was hokey, but it was still fun.

  • Liked — The pools and scenery
  • Disliked — Not on the beach
  • Stayed December 2007, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal Lake, IL
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed December 4, 2007

We stayed here through an RCI exchange (owned by Wyndham). I tried to leave a review on the RCI website but they wouldn't allow negative reviews on one of their own properties. The resort is fenced in with a guard...for a reason. The adjoining gas station has bars in the windows...need I say more. The units themselves are nice but with that type of neighborhood you don't feel safe on your own balcony. We heard sirens around the clock, not giving us the warm and fuzzy feeling of the place, kinda like South Central LA would be the best description. Like I said RCI won't allow the truth on its own site so here's the truth. We will not ever return to this resort.

  • Liked — nice units
  • Disliked — surrounding area
  • Stayed November 2007, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Pa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 27, 2007

We stayed in the Sable building and it was great. We had a 2 bedroom suite and it was clean. The kitchen had all new appliances and the master bath was huge.
There were a lot of activities planned at the resort but the guests when we were there were mainly an older crowd.
We were lucky enough to run into 2 locals at lunch on our first day there and they tipped us off to some great local eateries and things to do. Be sure to see the Everglades!
We enjoyed the beach at one of the sister resorts. It was only about 10 mintues away and the beach was nice and the parking was easy.
We also went to the casino for a night out. The gaming was pretty limited to slots and a few poker tables but the buffet upstairs was excellent!
As others have said the neighborhood is sketchy but you have to be smart about your travels. We were 3 women in our twenties traveling alone and we never once felt unsafe but we were very aware of our surroundings.

  • Liked — Central location
  • Disliked — All of the calls to our room pestering us about the sales meeting
  • Stayed November 2007, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
107 reviews 107 reviews
106 hotel reviews
Reviews in 69 cities Reviews in 69 cities
186 helpful votes 186 helpful votes
2 of 5 stars Reviewed November 19, 2007

Stayed last week in a 2 bed apartment on 10th floor. Security sitting on a plastic picnic chair ....mmmm very classy ! Check-in was straightforward and staff were very friendly. The lifts were very tatty with broken tiles on the floor. Room was spacious but very dated. Worn out furniture and electrical appliances that should have been replaced years ago. The kitchen was filthy, work surfaces, glasses and dishes, cabinets etc. Beds were comfortable but revolting sheets and pillowcases - bathrooms were dirty and worn out.. This area is not very safe, there were 2 armed robberies during our week, one at KFC and the other at a local petrol station. Very rude maid came knocking at 9.15am (with do not disturb displayed) on check-out day. Bombarded all week with sales calls (very annoying)
We will not stay here again.

  • Liked — Apartment size
  • Disliked — It was filthy
  • Stayed November 2007, traveled with friends
    • 1 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Palm-Aire

Address: 2601 Palm Aire Drive North, Pompano Beach, FL 33069 (Formerly Palm Aire Resort and Spa)
Phone Number:
Location: United States > Florida > Pompano Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pompano Beach
#5 Top resorts Hotel in Pompano Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Palm-Aire 3*
Number of rooms: 298
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Also Known As:
Wyndham Palm-Aire Hotel Pompano Beach
Wyndham Pompano Beach
Palm Aire Resort
Pompano Beach Wyndham
Palmaire

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