Some points are bigger than others. Points 1-3 and 12 are the most important.
1. Our arrival transition was appalling. We arrived at 1 AM and were assigned a room number, which we were told was way down the hall past the business offices. So we dutifully parked where we could on the other end of the building, carried out bags in, and then wandered the hallways looking for out room. It was now 1:30 AM and we were exhausted. Returning to the desk clerk, we got an apology and then sent OUT of the resort to another address beyond the guard gates at the Palm Queen. It was 1:45 before we found it. Now we were not only exhausted, but furious.
2. The good news was that the parking lot was empty becasue this annex was almost deserted. It was never described as an "overflow annex" by anyone, but it obviously was.
3. The bad news it that it was the obviously a remnant of an earlier era far removed from the center of activity. This location turned out well enough for us as a couple without kids, and a plus in that it was quiet without the constant mind-numbing background muzak found elsewhere. It also had a delightful back yard with mature vegetation, contiguous to the golf course and driving range, a big plus for us. We had the pool to ourselves obviously, and NO neighbors. There only seemed to be one other couple in this 1950’s style converted motel. Some clerks told us that owners never accept a placement there, and I certainly understand why. Maybe it should be marketed differently and it certainly should be less expensive. The interior was VERY disappointing, but the actual isolated location by the golf course was fine. There were no vacancies for us to be sent back to the main resort. We tried.
4. The coffee table brochure advertised a $2.95 “Hole in one” breakfast at the clubhouse next door. It was now up to $3.95 in actuality, with no coffee. Good breakfast though.
5. The coffee table also had the November issue of the Home Box office schedule. It should have been January.
6. The bedroom had only two bedside lamps for lighting the whole room. One had a 60 watt bulb, the other had a broken bulb with an actual hole in the glass. At our request, the front desk sent someone over to change the bulb, but he replaced it with another 60 watt bulb. Together this was still not enough light to light the room and certainly never enough for reading in bed or in the chair. It was dark, and for us, depressing.
7. The kitchen table is very badly chosen. The glass on the huge pedestal meant no room for even a child’s legs. We both had to sit sidewise with our knees left or right. It was also too large for the room. We each had to turn sidewise to walk by it go down the hallway from the kitchen to the bedroom. Maybe with a smaller coffee table there would have been room for a good kitchedn table/desk.
8. The whole place only had ONE wastebasket, an industrial sized one visually dominating the kitchen. It was too big to put in any cabinet. The fact that there were no other baskets in the baths or bedroom meant that we always had to carry stuff from the three other rooms into the kitchen to dispose of it. I expect some people would have tried to flush Q-tips, beauty pads, sanitary napkins down the toilet.
9. Maybe this is the way it is all over Florida, but there were no recycling contains anywhere for paper, cans, glass etc. This is unconscionable in 2008. It should be a law as it now is in most states.
10. The time-share sales pitch that the Concierge sold as an “evaluation” was just dishonest. I teach people how to do evaluation research, and that was not an evaluation, but a soft sales pitch. The satisfaction questionnaire had many errors and was transparent as a window. Please be more honest in what you call it. This gives my own work in Evaluation Research a bad name.
11. The USA TODAY at the front desk was supposedly labeled and reserved for “Elite” or “Gold” guests only. That’s insulting.It made me feel like a second class citizen. If you really do have elite guests, you should deliver the paper to their doors anyway.
12. But the biggest problem was the failure of the promised wireless connection and long lines for the two hard-wired computers in the Business Office. This had enormous effects on ability to enjoy our vacation. We are both professionals and could only take this particular time off from our work obligations if we could spend an hour or two a day at our computers. We even called before booking to make sure that we would have a computer connection. The signal in the Queen Palms was too weak for a connection, and when I paid the $30 for the week to use it even in the lobby, it failed consistently. It didn’t work in the lounge of the tower buildings either. The number of angry guests we met was not surprising. Two clerks told us that if we really needed to get on-line, to go to the McDonalds on the corner, which is exactly what we ended up doing. This is terrible. People who pay what they do for these time-shares should be guaranteed free and functional wireless service in this day and age.
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- Also Known As:
- Wyndham Palm-Aire Hotel Pompano Beach
- Wyndham Pompano Beach
- Palm Aire Resort
- Pompano Beach Wyndham