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“Not a place to bring your family..” 1 of 5 stars
Review of Wyndham Palm-Aire

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Wyndham Palm-Aire
3.0 of 5 Resort   |   2601 Palm Aire Drive North, Pompano Beach, FL 33069 (Formerly Palm Aire Resort and Spa)   |  
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Ranked #13 of 36 Hotels in Pompano Beach
GreenLeadersSilver level
Crystal Lake, IL
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
“Not a place to bring your family..”
1 of 5 stars Reviewed December 4, 2007

We stayed here through an RCI exchange (owned by Wyndham). I tried to leave a review on the RCI website but they wouldn't allow negative reviews on one of their own properties. The resort is fenced in with a guard...for a reason. The adjoining gas station has bars in the windows...need I say more. The units themselves are nice but with that type of neighborhood you don't feel safe on your own balcony. We heard sirens around the clock, not giving us the warm and fuzzy feeling of the place, kinda like South Central LA would be the best description. Like I said RCI won't allow the truth on its own site so here's the truth. We will not ever return to this resort.

  • Liked — nice units
  • Disliked — surrounding area
  • Stayed November 2007, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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621 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Central Pa
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 27, 2007

We stayed in the Sable building and it was great. We had a 2 bedroom suite and it was clean. The kitchen had all new appliances and the master bath was huge.
There were a lot of activities planned at the resort but the guests when we were there were mainly an older crowd.
We were lucky enough to run into 2 locals at lunch on our first day there and they tipped us off to some great local eateries and things to do. Be sure to see the Everglades!
We enjoyed the beach at one of the sister resorts. It was only about 10 mintues away and the beach was nice and the parking was easy.
We also went to the casino for a night out. The gaming was pretty limited to slots and a few poker tables but the buffet upstairs was excellent!
As others have said the neighborhood is sketchy but you have to be smart about your travels. We were 3 women in our twenties traveling alone and we never once felt unsafe but we were very aware of our surroundings.

  • Liked — Central location
  • Disliked — All of the calls to our room pestering us about the sales meeting
  • Stayed November 2007, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
106 reviews 106 reviews
105 hotel reviews
Reviews in 68 cities Reviews in 68 cities
183 helpful votes 183 helpful votes
2 of 5 stars Reviewed November 19, 2007

Stayed last week in a 2 bed apartment on 10th floor. Security sitting on a plastic picnic chair ....mmmm very classy ! Check-in was straightforward and staff were very friendly. The lifts were very tatty with broken tiles on the floor. Room was spacious but very dated. Worn out furniture and electrical appliances that should have been replaced years ago. The kitchen was filthy, work surfaces, glasses and dishes, cabinets etc. Beds were comfortable but revolting sheets and pillowcases - bathrooms were dirty and worn out.. This area is not very safe, there were 2 armed robberies during our week, one at KFC and the other at a local petrol station. Very rude maid came knocking at 9.15am (with do not disturb displayed) on check-out day. Bombarded all week with sales calls (very annoying)
We will not stay here again.

  • Liked — Apartment size
  • Disliked — It was filthy
  • Stayed November 2007, traveled with friends
    • 1 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2007

We won an RCI pass for this property through a silent auction. Upon checkin we were told we needed to schedule a "quality assurance check" with the concierge. Not a problem, we clearly stated we wanted to make sure we wouldn't be sold anything. The Concierge at the time told us we wouldn't be and it was a 1/2 hour of our time to make sure we gave our appropriate feedback for the property. The meeting was held in our room since we traveled with our 3 young children. There was no "quality assurance" whatsoever, it was a sales pitch to get us to buy their $12,000 vacation package. It was very improper to ask us how much we spend on our vacations, how much we spend on our flights to get here, how often we travel, etc. We thought this would be a quality review of the property. When we voiced our concerns with the service, there was nothing written down. Our host, Tiffany from Member Services told us she wasn't trying to sell us anything, but just wanted to make sure we had good information about our vacation choices. It was a complete waste of our time. We had to tell her 3 times we were not interested!! The property is nice, the amenities are very well taken care off, the pools are not heated, but the hot tub is very hot. Try and stay in the Sable or Fountain Palm buildings, they are the newest. The spa/health club is decent if you want to grab a treadmill or elliptical machine. The average age for the property is about 55+ and most of the people are from the upper east coast. The property isn't in the Ghetto but centrally located, its about 15 minutes (4 miles) from their sister property, Royal Vista on the beach. Our 2 bedroom suite was very clean and comfortable, but the sales pitch was definately a low point. The $50 gift certificate made it bearable atleast. Enjoy South Florida, the weather is great!!

Stayed November 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 25, 2007

This resort is certainly not gold crown standard. We were in Areca building.Very dated ,carpets wet when we arrived they had just been cleaned. Had to ask for clean pillowcases, They said we could move rooms but carpets would be dry by next day.We stayed coz thought all rooms would be the same. Had the 3hour presentation which was supposed to be no longer than 1 hour. They showed us the rooms you would stay in if you bought points. They were far superior , so why not put guests in there when it was so quiet!
No resturant on site. Bar staff at pool very pleasant. Ruby tuesdays over the road very good but in general the place is dead!
Spa nice ,staff excellent , had a good massage there.
Resort would be better in different location.

  • Liked — spa
  • Disliked — Very dated
  • Stayed October 2007, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed October 8, 2007

Suggest that you choose a vacation location that doesn't require heavy security at the gates, and one that is not located in a high crime area!!! Beware!!!!

Stayed May 2007
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island
1 review
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 22, 2007

Going into the property, we were very surprized to see the guard sitting (on a cheap plastic chair) at a table with an umbrella in the heat and humidity, my first thought was how unfair fair for the guards. Going into register, greeted by a very happy , helpful clerk, we were immediatly sent over to see the consierge (to get our room keys), she ,Valerie was very polite letting us know about the near by restaurants , of course with little coupons for free drinks, appetisers etc.... (with her name on then). She then proceeds to tell us they have an informational meeting we can attend , and if we do then we can have $75.00 coupon for diffrent siteseeing things or restaurants etc... I tell her we "DO NOT" want to go to any of these meetings to try to get you to buy more time shares or upgrade, etc, her response was "oh no it doesn't work like that", circling a sheet wiht their promise no high pressure purchases, (yea right) it is just a survey to let them know how their service is, clean rooms, & comfort of the place to win a pinneapple award,so we agreeded to have someone come to our room. When the gentleman arrived he was very plesant, asking about their rooms, cleanliness, shape comfort, etc.. we answered as truthfully as we could. Then the ball dropped, how many weeks do you own with us? do you have a set week? do you have the points system? all the signs were there, he was coming in for the kill (the high pitch purchase thingie). We then told him we are only able to get 1 week off at a time, and we didn't need any more weeks or to upgrade. His attitude all of a sudden changed, he said he would leave the sheet with us and that if anyone asked he was there for 45 mins. Thanks have a good day. We got out easy from what the other guest were saying .
But on to the rooms, the couch in the living room is the most uncomfortable piece of furniture ever, you sit on it and the cushions split and you are sitting on the hide away frame, with the wooden frame on your legs, no matter what you do or how you move it's uncomfortable. The beds wer ok, but with a king bed you would think that you would have king pillows, no instead you had pillows that were not an inch thick.
The place was relatively clean, the only thing we found not clean was in one of the bathrooms there was mold on the shower curtian, otherwise it was clean.
Going down to the main pool area we found that there are lots and lots of lounge chairs, 3 tables only, 1 table had an umbrella, and only 2 chairs in the whole joint. The paint on the pool floor was peeling and you can see rust on the cement . Tile around the pool had not been cleaned in a while, at one end of the pool there was a ring of oils and dirt all on the tiles, this was never cleaned the entire week we were there.
After seeing how nice and helpful the main lobby people were with us we were very impressed with the service, until going out the main door and 3 maintence workers were coming in the door as I went to go out with a trolly, the last gentleman, looked up at me and proceeded to shut the door, another guest outside saw what happened and came over to open and hold the door for me, and of course I thanked her and proceeded to say very loudly " that was pretty rude of an employee ". After retrieving my things and coming bakc down to return my trolly, who comes off the elevator? you guessed it, the same maintence man, as soon as he saw who I was he put his head down. Again after talking to several other guest,we found they felt the rudeness of the employees also, they had pretty much the same opinion as we did, if you are trying to get an award for your hotel, customer service is #1 on the list.
Would we go back.......................NO WAY!!! There are plenty of other nice places with the kind of service we expect. .

Stayed September 2007
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Palm-Aire

Address: 2601 Palm Aire Drive North, Pompano Beach, FL 33069 (Formerly Palm Aire Resort and Spa)
Phone Number:
Location: United States > Florida > Pompano Beach
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pompano Beach
#5 Top resorts Hotel in Pompano Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Palm-Aire 3*
Number of rooms: 298
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Also Known As:
Wyndham Palm-Aire Hotel Pompano Beach
Wyndham Pompano Beach
Palm Aire Resort
Pompano Beach Wyndham

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