We won an RCI pass for this property through a silent auction. Upon checkin we were told we needed to schedule a "quality assurance check" with the concierge. Not a problem, we clearly stated we wanted to make sure we wouldn't be sold anything. The Concierge at the time told us we wouldn't be and it was a 1/2 hour of our time to make sure we gave our appropriate feedback for the property. The meeting was held in our room since we traveled with our 3 young children. There was no "quality assurance" whatsoever, it was a sales pitch to get us to buy their $12,000 vacation package. It was very improper to ask us how much we spend on our vacations, how much we spend on our flights to get here, how often we travel, etc. We thought this would be a quality review of the property. When we voiced our concerns with the service, there was nothing written down. Our host, Tiffany from Member Services told us she wasn't trying to sell us anything, but just wanted to make sure we had good information about our vacation choices. It was a complete waste of our time. We had to tell her 3 times we were not interested!! The property is nice, the amenities are very well taken care off, the pools are not heated, but the hot tub is very hot. Try and stay in the Sable or Fountain Palm buildings, they are the newest. The spa/health club is decent if you want to grab a treadmill or elliptical machine. The average age for the property is about 55+ and most of the people are from the upper east coast. The property isn't in the Ghetto but centrally located, its about 15 minutes (4 miles) from their sister property, Royal Vista on the beach. Our 2 bedroom suite was very clean and comfortable, but the sales pitch was definately a low point. The $50 gift certificate made it bearable atleast. Enjoy South Florida, the weather is great!!
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- Also Known As:
- Wyndham Palm-Aire Hotel Pompano Beach
- Wyndham Pompano Beach
- Palm Aire Resort
- Pompano Beach Wyndham