Going into the property, we were very surprized to see the guard sitting (on a cheap plastic chair) at a table with an umbrella in the heat and humidity, my first thought was how unfair fair for the guards. Going into register, greeted by a very happy , helpful clerk, we were immediatly sent over to see the consierge (to get our room keys), she ,Valerie was very polite letting us know about the near by restaurants , of course with little coupons for free drinks, appetisers etc.... (with her name on then). She then proceeds to tell us they have an informational meeting we can attend , and if we do then we can have $75.00 coupon for diffrent siteseeing things or restaurants etc... I tell her we "DO NOT" want to go to any of these meetings to try to get you to buy more time shares or upgrade, etc, her response was "oh no it doesn't work like that", circling a sheet wiht their promise no high pressure purchases, (yea right) it is just a survey to let them know how their service is, clean rooms, & comfort of the place to win a pinneapple award,so we agreeded to have someone come to our room. When the gentleman arrived he was very plesant, asking about their rooms, cleanliness, shape comfort, etc.. we answered as truthfully as we could. Then the ball dropped, how many weeks do you own with us? do you have a set week? do you have the points system? all the signs were there, he was coming in for the kill (the high pitch purchase thingie). We then told him we are only able to get 1 week off at a time, and we didn't need any more weeks or to upgrade. His attitude all of a sudden changed, he said he would leave the sheet with us and that if anyone asked he was there for 45 mins. Thanks have a good day. We got out easy from what the other guest were saying .
But on to the rooms, the couch in the living room is the most uncomfortable piece of furniture ever, you sit on it and the cushions split and you are sitting on the hide away frame, with the wooden frame on your legs, no matter what you do or how you move it's uncomfortable. The beds wer ok, but with a king bed you would think that you would have king pillows, no instead you had pillows that were not an inch thick.
The place was relatively clean, the only thing we found not clean was in one of the bathrooms there was mold on the shower curtian, otherwise it was clean.
Going down to the main pool area we found that there are lots and lots of lounge chairs, 3 tables only, 1 table had an umbrella, and only 2 chairs in the whole joint. The paint on the pool floor was peeling and you can see rust on the cement . Tile around the pool had not been cleaned in a while, at one end of the pool there was a ring of oils and dirt all on the tiles, this was never cleaned the entire week we were there.
After seeing how nice and helpful the main lobby people were with us we were very impressed with the service, until going out the main door and 3 maintence workers were coming in the door as I went to go out with a trolly, the last gentleman, looked up at me and proceeded to shut the door, another guest outside saw what happened and came over to open and hold the door for me, and of course I thanked her and proceeded to say very loudly " that was pretty rude of an employee ". After retrieving my things and coming bakc down to return my trolly, who comes off the elevator? you guessed it, the same maintence man, as soon as he saw who I was he put his head down. Again after talking to several other guest,we found they felt the rudeness of the employees also, they had pretty much the same opinion as we did, if you are trying to get an award for your hotel, customer service is #1 on the list.
Would we go back.......................NO WAY!!! There are plenty of other nice places with the kind of service we expect. .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.