So, to start with the pros- the room itself was nice, although the spigot in the shower was coming out of the wall. It was spacious overall. Also, I arrived earlier than the published check in time, and was given a room right away.
Unfortunately, the cons outweighed the pros by a lot.
First, I was sitting in my room, and a housekeeping person just walked in without knocking or anything at about 2:45 in the afternoon!
Then One of the reasons I chose this hotel is because they said they had a shuttle to take guests within a 3 mile area. Thus, I did not rent a car. During check in, I asked about a shuttle, and they said I could book it through the bellman. However, there was never a bellman there. When I checked in, no bellman, when I came down again to try to book, no bellman, when I called to ask the desk to set up the shuttle, no bellman, and even upon checking out this morning- no bellman. When I called down from my room, the woman at the desk did not know where the shuttle was, or when it would be back, but she said she would call me back in 10 minutes, when she had more information. No call came. So, now needing to get to a meeting, I asked them to call me a cab. While waiting for the cab the shuttle pulled up and the driver, Ray, got out. I told him where I needed to go, and he looked at his watch and said, I'll have Tony take you in 2 minutes. So now, I am there, the shuttle is there, and no driver comes. Finally 7-10 minutes later Ray comes back because the cab pulls up. I state I don't want the cab if I can take a free shuttle. He says his shift is up, and the other driver, who has been in the lobby this whole time and was never told by him to take me, is making no move toward driving the shuttle. When I was going to the cab I complained and asked for his name, but he walked away and refused to give it to me. I found out his name was Ray, by walking in behind him to check his name tag. I then complained again at the desk and asked for a manager, who never came- as I had no time to wait and had to take the cab anyway. When I came back to the hotel later that night, there was never any apology from management.
There is water in the lobby, but no cups were out in the afternoon to drink the water.
The hotel was clearly not full, but I was given a room on the second floor with the view of the roof.
One of the TV remotes did not work.
I don't know if they are seriously understaffed, lazy, or just plain rude- but I will never stay at this property again. I was there for work, and have made sure to let the next person who comes down to the area know not to stay here either. I also told the people in Fort Lauderdale, who recommended it, to take it off their list of recommended hotels. I should have stayed at the Renaissance.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.