I stayed in 134. I checked in with Allison, and found her customer service to be excellent. I dropped my bags in the room and left for a couple of hours. I came back to a toilet that would not flush. I called the desk and was told that the "maintenance guy is gone for the day". I asked for a different room and was told "we are full". I gave them no options. Toilet has to work. I was told they had to call the manager at home. A few minutes later the desk clerk knocked on my door to look. "It's broken". I told her there is no option. Toilet has to work or I need a new room. She told me she would have the manager call me. This didn't happen. About 20 minutes later she called to tell me that the maintenance guy would be in within 30 minutes. He was. He fixed the toilet.
The hotel is in a good location, and is otherwise clean and quiet. Not bad for the price. Breakfast was coffee and muffins, and apples. I don't remember seeing juice or anything else. Maybe I missed it. Then comes bad experience number 2.
I woke up at 0600 to find that showed is luke warm. Obviously it doesn't make much sense to call the desk. They can't do anything about it. So that is how my day started.
A piece of advice.
Staff should never tell a customer they don't have anyone to make repairs, and they have to call the manager at home to find out what to do. This is basic stuff. Have someone on call or make an agreement with a maintenance company to cover after hours.
- Official Description (provided by the hotel):
- Welcome to Extended Stay America Fort Lauderdale – Plantation, conveniently located near Nova Southeastern University and the Plantation shopping district. Our hotel is designed especially for longer stays with studios featuring fully-equipped kitchens and plenty of work space… amenities you won't find in a typical hotel room.•On-site guest laundry •Wireless Internet - one time fee of $4.99 per stay •Pet Friendly Rooms •Kitchen with refrigerator, microwave, and stovetop •Swimming Pool •Convenient workspace •Free local phone calls •Personalized voice mail •Iron and full size ironing board •Dining and cooking utensils provided •Signature Suites now available •Complimentary Grab and Go Breakfast •Deluxe coffee, choice of fruit, muffins and breakfast bars Our new "Signature" rooms feature an open layout with contemporary decor and comfort bedding. "Signature" rooms do not currently accommodate pets, with the exception of handicap accessible rooms. ... more less
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