I am writing this from the Holiday Inn, where we ended up after being rudely bumped from the Hyatt.
We arrived after 9 PM after flying all day (an hour and half delay out of LAX) en route to the funeral for my husband's father. We made the Hyatt reservation four days ago, when we knew we had to be here. We were greeted with "Unfortunately....." as the female desk clerk languidly explained that they had no room for us but had arranged for us to stay elsewhere and come back the next night. When we objected to this arrangement and showed our booking confirmation, she had no help to offer. It was 'first come first served.' Really? Then she proceded to check in several groups that arrived after us with all their luggage.
I explained the reason for our visit - death in family..
The other clerk, a young man named Joey, turned to us and said 'Bye!' in a tone of total condescension. It went downhill from there, with him muttering that we were "a--holes" and my husband getting understandably upset.
At 10 PM we checked into the Holiday Inn and Suites Plantation, where we have stayed before and where I am writing this.
I will be contacting the Hyatt organization and pursuing this further after I get home in a few days.
- Official Description (provided by the hotel):
- The Hyatt Place Fort Lauderdale/Plantation is located just minutes from Sawgrass Outlet Mall, Las Olas Blvd., Downtown Fort Lauderdale, beaches, casinos, shopping and restaurants. The Hyatt Place has food service available 24-hours a day, 7 days a week. We offer a complimentary hot and cold breakfast featuring our Signature "Hot Skillet" Breakfast Sandwiches. The hotel features a 24-hour fitness center, outdoor heated pool, 24-hour business center, and complimentary parking. ... more less
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- Also Known As:
- Hyatt Place Fort Lauderdale/Plantation Hotel Plantation
- Hyatt Place Plantation
- Hyatt Plantation
- Plantation Hyatt