I stayed at Hyatt Plantation from March 2nd to March 9th. On the last day somebody broke into our room and into our locked bags, stealing many items from them, ranging from a laptop to chocolate bars.
I immediately reported the theft to the manager, who got very defensive and said there was nothing the hotel could do about it, except call the police, because the hotel was not responsible for the theft. (although there was no safe in the room nor cameras on the corridors). We decided to call the police and press charge.
I am also trying to solve this directly with the hotel. I believe that they have responsibility for my security in their room. I sent several e-mails to the management and still don´t have their final position.
This is unacceptable. I got robbed inside the hotel and the hotel took no responsibility whatsoever. This is a serious lack of security and a serious case of contempt by the hotel management.
I decided to stay at Hyatt based on its reputation. But the treatment I got after the theft showed how Hyatt really treats their guests.
- Official Description (provided by the hotel):
- The Hyatt Place Fort Lauderdale/Plantation is located just minutes from Sawgrass Outlet Mall, Las Olas Blvd., Downtown Fort Lauderdale, beaches, casinos, shopping and restaurants. The Hyatt Place has food service available 24-hours a day, 7 days a week. We offer a complimentary hot and cold breakfast featuring our Signature "Hot Skillet" Breakfast Sandwiches. The hotel features a 24-hour fitness center, outdoor heated pool, 24-hour business center, and complimentary parking. ... more less
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- Also Known As:
- Hyatt Place Fort Lauderdale/Plantation Hotel Plantation
- Hyatt Place Plantation
- Hyatt Plantation
- Plantation Hyatt